Your visit
Help us make our services better
We hope that your experience at Frimley Health, whether as a patient, visitor, carer or relative, is positive in every way. However, if you have any comments or suggestions for improvement, please let us know, because your feedback can help us to make changes for the better. We are also happy to hear what we got right for you too.
You can discuss any concerns with the nurses or doctors who are looking after you at any time during your stay, so that we can deal with any issues immediately. We will do our very best to answer your question or to sort out any difficulty that you are having. If we haven’t been able to fix it straight away, then please ask to talk to either the senior sister or matron, whose name and photograph will be displayed on your ward. We like to hear about your problem while we have the chance to put things right for you, rather than after you've left the hospital.
Your feedback makes a real difference. Below are just some of the examples of the changes we have made as a result of your comments.
- New benches at Fleet Hospital
- Regular tea and coffee rounds in waiting areas in the emergency department at Frimley Park Hospital
- Upgraded seating in the paediatric emergency department waiting room at Frimley Park Hospital - and awaiting artwork and toys to be added to make it more child-friendly.
- Laminated cards with ward telephone contact numbers – including the mobile of the nurse in charge – are now easily accessible from the ward clerk's desk for patients and their relatives on ward 6 at Wexham Park Hospital.
- Ophthalmology has introduced a board informing patients who the injecting and assisting nurses are so patients are aware before they enter the treatment room.
- Patient feedback in short stay surgery at Frimley Park Hospital was focused on the fact that there were too many people in the waiting room. The team re-configured the service and refurbished the space – which has improved the management of patients and led to improved reviews.
