Urgent Advice for GPs / Primary Care Clinicians Only
This information is for GPs seeking urgent clinical advice only.
Not to be used by patients. Thank you.
Link to ward telephone numbers
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Acute Medicine & Ambulatory Emergency Care Unit (AECU)/SDEC
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service, which offers same day assessment and admission support: SDEC (Including Ambulatory care) | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park (Medicine) Monday - Friday 08:00 - 21:00 Weekends 08:00 - 20:00 Nurse in Charge 0300 613 3290
Out of hours, please call Switchboard (0300 614 5000) and ask for the Medical Registrar.
ALL referrals to Acute Medicine & Ambulatory Emergency Care between 08:00 - 21:00 Mon - Fri and 08:00 - 20:00 Wknds should go via 0300 613 3290.
Senior medical presence cannot always be guaranteed on the unit. Calls asking for the Medical Registrar for advice should go through Switchboard - 0300 614 5000.
For AECU: Please complete referral form on DXS and email to: fhft.aecu@nhs.net
For Practices that do not have DXS click here for the AECU referral form.
Wexham Park (Medicine) Monday - Friday
09:00 - 22:00
Weekends & Bank Holidays
09:00 - 21:00Nurse 07384 527 685
Out of hours, please call Switchboard (0300 614 5000) and ask for the Site Manager or On-Call Medical Registrar via Switchboard Bleep 4724.
ALL referrals to Acute Medicine & Ambulatory Emergency Care between 09:00 - 22:00 Mon - Fri and 09:00 - 21:00 Wknds & BH need to go via the new referral line (07384 527 685).
Senior medical presence cannot always be guaranteed on the unit. Calls asking for the Medical Registrar for advice should go through Switchboard - 0300 614 5000.For AECU: Please complete referral form on DXS and email to: fhft.ambulatorymedicalreferralswph@nhs.net
For Practices that do not have DXS click here for the AECU referral form.
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Anaesthetics
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
08:00 - 18:00Consultant / SHO / registrar Via Switchboard (0300 614 5000)
Ask for the Consultant of the Day - Bleep 5639.Wexham Park Monday - Friday
08:00 - 16:00Medical Workforce Co-ordinator 0300 615 3195 -
Breast service support
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT - Cross site Monday - Friday
08:30 - 16:00Macmillan Cancer Navigators 0300 613 3535 For the Breast Cancer Nurse Specialist Teams at Frimley and The Parapet, please contact the Macmillan Cancer Navigators on 0300 613 3535 / fhft.macmillan.cancernavigators@nhs.net. -
Cancer support services
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT - Cross site (Cancer Navigator) Monday - Friday
08:30 - 16:00 (excluding Bank Holidays)Macmillan Cancer Navigators Urgent Chemo Queries:
Frimley Park: 0300 613 1620
Wexham Park: 07769 365 360
All other queries: 0300 613 3535 or email: fhft.macmillan.cancernavigators@nhs.net
FHFT - Cross site (Cancer Information Line) Monday - Friday
09:00 - 16:00 (excluding Bank Holidays)Macmillan Cancer Information Centre 0300 615 4886 or email: fhft.macmillan.information@nhs.net -
Cardiology
Acute hospital Service Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Consultant Advice
Monday - Friday 08:00 - 17:00
Cardiology Consultant covering the CCU 0300 613 3724 (Out of hours Via Switchboard 0300 614 5000) Frimley Park Rapid Access Heart Failure and Diuretic Lounge
Monday - Friday 08:00 - 16:00 Heart Failure Nurses 0300 613 6969. If unanswered, please leave message. This answerphone inbox is regularly checked. Frimley Park Rapid Access Angina
Monday - Friday 08:00 - 16:00 Chest Pain Nurses 0300 613 3362. Out of Hours and Bank Holidays, please leave a voicemail. Messages are checked and actioned regularly by Specialist Nurses. Wexham Park Urgent Advice 24/7 On-Call Cardiology Consultant / Registrar Via Switchboard (0300 614 5000). Please ask for the On-Call Cardiology Consultant or Registrar. Wexham Park Heart Failure and Diuretic Lounge Monday - Friday 08:00 - 16:00 Nurses / Admin Team 0300 615 4791. If unanswered, please leave voicemail message. Wexham Park Rapid Access Angina Monday - Friday 08:00 - 16:00 CNS/Admin 0300 615 3517 (excluding Bank Holidays) . If unanswered, please leave voicemail message. Outside of these hours Please ask for the On-Call Cardiology Consultant or Registrar Via Switchboard (0300 614 5000) Wexham Park Arrhythmia Mon-Fri
09:00-17:00CNS/Admin 0300 615 5156 - there is an answerphone facility to take messages OOH.
PLEASE NOTE: Only for discussing patients currently under the arrhythmia team. -
Diabetes / Endocrine advice line
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00Endocrine Registrar
07917 643 736 (Endo SpR)0300 613 4010 (x134010)0300 613 4009 (x134009)or
Contact Medical Secretary (0300 6134009 or 0300 6139879) who will pass the message on to the relevant Consultant.Out of hours, please call the Switchboard (0300 614 5000) and ask for the On-Call Medical SpR - bleep 5371 or 5120.For advice and guidance, please use the function in ERS (monitored daily), ensuring you include any relevant blood test results. If the patient is already known to a particular Consultant, please make this clear in the request or write to the Consultant directly.
Frimley Park Monday - Friday
09:00 - 17:00Diabetes nurse specialist 0300 613 4701 - Bleep 5250 Wexham Park Monday - Friday
09:00 - 17:00Diabetes Nurse Advice Line - Berkshire Healthcare NHS Foundation trust 07798 636 429 Wexham Park Monday - Friday
09:00 - 17:00Endocrinology SpR Via Switchboard - 0300 614 5000, ask for the Endocrinology SPR. If the SPR is unavailable, please ask for the Endocrinology Ward Consultant.Out of hours, please call the Switchboard (0300 614 5000) and ask for the On-Call Medical SpR - bleep 5371 or 5120.For advice and guidance, please use the function in ERS (monitored daily), ensuring you include any relevant blood test results. If the patient is already known to a particular Consultant, please make this clear in the request or write to the Consultant directly. -
Diabetic hot foot
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Wexham Park Monday - Sunday 09:00 - 17:00 Diabetes Specialist Podiatrists 07827 843 005 or 0300 615 4221
Phone number to be used for clinical advice, to contact the Urgent Referral Triage Service, and for weekend referrals (from out of hours GPs and ED).Please note this is not an appointment service. -
ENT / audology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park 24/7 ENT SHO 07824 432 416 or via Switchboard - 0300 614 5000 Bleep 5289 Please be reminded that the patient should be given a referral letter to bring with them. Wexham Park 24/7 ENT SHO
07774 332 554 or via Switchboard - 0300 614 5000
Please be reminded that the patient should be given a referral letter to bring with them -
Eye clinic (emergency)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00On-Call Consultant Mon-Fri: 0300 373 5884 – Option 1.Out of hours, please contact via the Switchboard (0300 614 5000) and ask for the On-Call Ophthalmologist - Bleep 5547.If phone lines are busy, please email fph-tr.eyecasualtyfrimley@nhs.netWhen calling within working hours (Mon-Fri), a Nurse will triage your enquiry and book an appointment as appropriate.Please be reminded that the patient should be given a Referral Letter to bring with with them. -
Fracture clinic
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday to Friday (excluding bank holidays)
08:00 – 16:00Virtual Fracture Clinic Administrator 07584 330 634 (advice only, not for referrals) Referrals: Please complete the 'VFC Assessment Form', which can be found on DXS in the 'Frimley Health and Care Folder', and send to fhft.virtualfractureclinic@nhs.net, where it will be reviewed and actioned by a dedicated Virtual Fracture Clinic Administrator.Wexham Park Monday to Friday (excluding bank holidays)
08:00 – 16:00Physiotherapist or Trauma Nurse 07584 558 292 (advice only, not for referrals) Referrals: Please complete the 'VFC Assessment Form', which can be found on DXS in the 'Frimley Health and Care Folder', and send to fhft.vfcwph@nhs.net, where it will be reviewed and actioned by a dedicated Virtual Fracture Clinic Administrator. -
Frailty (Integrated fraility liaison teams)
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service, which offers same day assessment and admission support: SDEC (Including Ambulatory care) | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Acute hospital
Days / times phones are picked up
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley Park
Monday - Sunday
07:30 - 17:00
Integrated frailty liaison team Co-ordinators
07920 757 286
Wexham Park
Monday-Saturday
08:00-18:00,
Sunday 08:00-16:00
Integrated frailty liaison team Co-ordinators
07787 275 775
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Gastroenterology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday09:00 - 17:00Gastroenterology Registrar or Consultant 0300 613 3409Use the same number for GI bleeds. Wexham Park Monday - Friday09:00 - 17:00
Consultant of the week 0300 615 0061 -
Urgent Gynaecology Care Centre (UGCC) / Urgent Advice / Early Pregnancy
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service, which offers same day assessment and admission support: SDEC (Including Ambulatory care) | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Urgent Care Gynae Centre (UGCC) Previously known as Early Pregnancy Unit (EPU).
Monday- Sunday
08:00 - 20:00Early Pregnancy/UGCC admissions: 0300 613 6418.
If call is unanswered, please call via the Switchboard (0300 614 5000) and ask for the the On-call SHO -(Bleep 5061) or On-Call Registrar (Bleep 5566).
For Early Pregnancy : Please complete referral form on DXS and email to: fhft.earlypregnancyandugccfph@nhs.net
Once received, the team will then contact the patient to attend.
For Practices that do not have DXS click here for Early Pregnancy Referral Form.
PLEASE NOTE UGCC/Early Pregnancy IS NOT a Walk in Service
Wexham Park Urgent Care Gynae Centre (UGCC) Previously known as Early Pregnancy Unit (EPU).
Monday- Sunday
08:00 - 20:00Early Pregnancy/UGCC admissions: 0300 615 4429.
Out of hours, please call the Switchboard (0300 614 5000) and ask for the Gynae On-Call Team.
For Early Pregnancy: Please complete referral form on DXS and email to:
fhft.earlypregnancyandugccwph@nhs.net
Once received, the team will then contact the patient to attend.
For Practices that do not have DXS click here for Early Pregnancy Referral Form.
PLEASE NOTE UGCC/Early Pregnancy IS NOT a Walk in Service
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Haematology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday-Friday
09:00 - 17:00 (hotline)
24/7 (on call consultant)Consultant haematologist Haematology Advice Line - 0300 613 3457.
On call Consultant/Registrar via Switchboard: 0300 614 5000For urgent chemo queries only, call the hotline on 0300 613 1620. Wexham Park 24/7 (on call consultant) Consultant haematologist on-call 24/7 via switchboard On call Consultant/Registrar via Switchboard: 0300 614 5000
Bleep 4221 for SpR (daytime only)
For urgent chemo queries only, call the hotline on 07769 365 360.
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ICE Queries- BSPS
BSPS ICE ONLY enquiries / issues:
fhft.bsps.it@nhs.net is our Surrey team (Frimley South).
If urgent please call: 0300 613 3600
fhft.bspsberkshire@nhs.net is our Berkshire team (Frimley North)
If urgent please call: 0300 615 3411
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ICU
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park 24 hrs available Nurse in Charge 0300 613 3976 Non Urgent advice please contact Ward Clerk (Mon-Sun 08:00-16:00) via 0300 613 1523 Wexham Park 24 hrs available Nurse in Charge 07425 676 713 Non Urgent advice please contact Ward Clerk (Mon-Sun 08:00-16:00) via 0300 615 3202 -
IBD - INFLAMMATORY BOWEL DISEASE
Acute hospital
Service
Days / times phones are picked up
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley Park
IBD-Urgent Advice Line
Monday-Friday 10:00-16:00
IBD nurses
0300 613 3618
Urgent advice only for:
• Known IBD diagnosis
• Appropriate tests to be performed
• Medication issues
• Uncontrolled active symptoms
Not to be used for expediting referrals to Gastro, or Endoscopy, or for making / amending appointments. Contact details and process for expediting referrals can be found here: Referrals & key contacts | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Wexham Park
IBD-Urgent Advice Line
Monday-Friday 10:00-16:00
IBD nurses
0300 615 4897
We also continue to offer routine IBD advice and support – see details below:
Acute hospital
Service
Days / times phones are picked up
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley Park
IBD Advice Line - (for patients and GPs)
24/7 (voicemail service - collected daily)
IBD nurses
0300 613 6953
The team triages the voice messages Monday – Friday on clinical need, and they aim to call back within 48 hours.
When leaving a message please include the following information:
- Name
-DOB
- MRN or NHS No.
- A brief message and a contact number.
The team is also available via email for non-urgent enquires only (e.g. non flare-like symptoms).
Frimley: fhft.frimleyibd@nhs.net
Heatherwood and Wexham : fhft.ibd.hwph@nhs.net
IBD Advice & Guidance can be found on ERS.
If you require advice from a specific consultant or general advice, please go via their clinical admin team: Referrals & key contacts | NHS Frimley Health Foundation Trust (fhft.nhs.uk).
Wexham Park
IBD Advice Line - (for patients and GPs)
Monday - Friday (Except Bank Holidays)
09:00 - 17:00
IBD nurses
0300 615 3398
Wexham Park
IBD Coordinator
Monday - Friday (Except Bank Holidays)
08:00 - 16:00
IBD coordinator
0300 615 2203
The IBD Team at Wexham Park Hospital can be contacted via the IBD Co-ordinator. The Team will triage the messages received through the IBD Co-ordinator based on clinical need. They aim to call back within 48 hours.
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IVAS
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday-Sunday 08:00 - 20:00 Clinical Nurse Specialist
07393 243 071
Frimley Park Monday- Friday 08:00 - 16:00 Lead Nurse Consultant (Cross Site Lead)
Deputy Cross Site LeadLead Nurse Consultant 07769 673 065
Deputy Cross Site Lead 07384 878 481
Frimley Park Monday to Friday 08:00-16:00 Outpatient antimicrobial nurse (OPAT) HIMS (Home Infection Management Service) 07467 353 691 or bleep 5935 0300 613 4680
Frimley Park Monday to Friday 08:00 - 16:00 IVAS Nurse Manager 0300 613 2630 0300 613 3541 – patients only
Frimley Park Monday-Sunday 08:00 - 16:00 IVAS Nurse Co-ordinator 0300 613 1418 Wexham Park Monday-Sunday 08:00 - 20:00 Clinical Nurse Specialist 07917 070 523
Wexham Park Monday to Friday 08:00 - 16:00 Outpatient antimicrobial nurse (OPAT) HIMS (Home Infection Management Service) 0300 615 3380/ 07393 243 068 -
Maternity / neonatal unit (labour ward triage line)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT Cross site - MAMA's 24/7 MAMAs - Midwife 0300 013 2005 FRIMLEY ICS & FHFT Maternity N/A Online information available online Link contains advice regarding women who are considering pregnancy, advice regarding newly pregnant women, and how to manage common medical problems in pregnancy.
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Medical Examiner
Acute Hospital
Days & times phones are picked up
Managed by
Phone number(s)
Notes/ Instructions on how to access or use our services
FHFT -Cross site
Saturday/Sunday and Bank Holidays:
09:00-13:00
Medical Examiner
0300 615 0061 Nb. (this is a direct line to switchboard avoiding the voice recognition and needing to press option 2).
PLEASE ASK FOR THE ONCALL MEDICAL EXAMINER AND YOU WILL BE PASSED THROUGH.
Medical Examiner when there is the need for an urgent release of a body following the death, relating to organ, tissue donation or a faith death.
Wexham Park
Monday to Friday 09:00-17:00
Medical Examiner
07584 114565
Frimley North: fhft.medicalexaminerswph@nhs.net
Frimley Park
Monday to Friday 09:00-17:00
Medical Examiner
07770 731417
Frimley South: fhft.medicalexaminersfph@nhs.net
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Microbiology (Infection service)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT - Cross site Monday - Friday
09:00 - 17:0024/7 (on call consultant)
Infection Team 0300 613 4602 or email fhft.infection@nhs.net
On call Consultant/Registrar via Switchboard: 0300 614 5000 : Please note they do not have access to lab results outside normal working hours.
Please send email to fhft.infection@nhs.net and we will respond the same working day. If your email has not been answered within 24 hours, please call 0300 613 4602. -
Neurology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday 08:30 - 16:30 Medical Consultants and the Clinical Admin team 0300 613 5721 / 2512 The Clinical Admin team will advise if there is no consultant available to help. If this is the case, please contact the SpR on-call at St Georges (0208 6721255 ask for SpR on-call). Frimley Park Monday - Friday 08:30 - 16:30 Multiple Sclerosis services -
MS nurseMS Helpline 07467 353 692 This is a non-emergency advice line.
Please leave a voicemail; if unanswered and we will aim to return your call within 2 working days.Frimley Park Monday - Friday 08:30 - 16:30 Epilepsy services - Epilepsy Nursing Team 0300 613 4082 or 07788 527 567 This is a non-emergency advice line.
If your phone call is unanswered, please email fhft.adultepilepsyteam@nhs.net.Please note that the Team is only able to give specific clinical advice for patients currently under the care of the Frimley Park Neurologists.
Heatherwood Hospital Monday - Friday 08:30- 16:00 Integrated Neurology MDT Hub
0300 614 7227
This is a non-emergency advice line. If your call is unanswered, please leave a voicemail. Someone will endeavour to respond within 48 - 72hrs. Wexham Park Monday - Friday 08:00- 16:00 Medical Consultants and the Clinical Admin team
0300 615 3091 / 1544
Wexham Park Monday - Friday 08:30- 16:00 Multiple Sclerosis services -
MS nurse07974 324 344
This is non-emergency advice line. If your phone call is unanswered, please email fhft.wphmsteam@nhs.net.
If contacting for clinical advice please mark email as 'urgent'.Wexham Park Monday - Friday 08:30- 16:00 Parkinson's services -
Parkinson's nursing Team
0300 614 7227 or email fhft.neurocarenav@nhs.net (if contacting for clinical advice please mark email as 'urgent'). This is a non-emergency advice line. If your call is unanswered, please leave a voicemail. Someone will endeavour to respond within 48 - 72hrs. Wexham Park Monday - Friday 08:30- 16:00 Epilepsy services - Epilepsy Nursing Team
07825 061 135
This in a non emergency advice line.
If your phone call is unanswered, please email fhft.epilepsy@nhs.net.
Please note that the Team is only able to give specific clinical advice for patients currently under the care of the Wexham Park Neurologists.Farnham Hospital Monday - Friday 08:30 - 16:30 Community Multiple Sclerosis services -
Community MS nurse and Community MS administrator0300 003 0050. Fleet SPA will forward message to MS Nurse via email.
fhft.msnurses@nhs.net (preferred)Areas covered: Farnham, NE Hants & Surrey Heath. Patients will know if they are under FPH MS Team or Farnham MS Service.
Calls are being returned between 09:00 & 16:00 Mon – Fri.
Farnham Hospital Monday - Friday 09:00 - 17:00 Community Parkinson’s Service (HCRG) Community Parkinson’s Nurse Administrator and Parkinson’s Nurse
01483 908 183 (voicemail service)
vcl.parkinsonnurses@nhs.netAreas covered: Farnham, NE Hants & Surrey Heath.
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Oncology acute
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Sunday
08:00 - 16:00Acute Oncology Service Cancer Nurse Specialist (AOS CNS) Team 0300 613 4752
or via Switchboard 0300 614 5000 - Bleep 5670If you are unable to get through via the phoneline, please email.
fhft.aoscnsfph@nhs.netWexham Park Monday - Sunday
08:00 - 16:00Acute Oncology Service Cancer Nurse Specialist (AOS CNS) Team 0300 615 3445 If you are unable to get through via the phoneline, please email.
fhft.aoscnswph@nhs.net -
Oral and maxillofacial
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Wexham Park Monday - Friday
09:00 - 17:00On-Call Dental Junior Doctor 07442 683 298. Please ask for the Oral SHO or via switchboard 0300 614 5000- Bleep 4859. Out of hours please contact Northwick Park Hospital on 0208 864 3232 Frimley Park Hospital Royal Surrey County Hospital (RSCH) Via switchboard 01483 571 122 - Please ask for the On-Call Maxillofacial Doctor. -
Orthopaedics
IMPORTANT: For Suspected Cauda Equina Syndrome or Metastatic Spinal Cord Compression i.e. patients with a history of saddle anaesthesia, bowel or bladder disturbance or myelopathy- advise the patient to go directly to ED as this is time critical. Where possible a telephone call directly to the Orthopaedic team would be much appreciated (via the numbers below) so they are aware that the patient is on their way, but not if this delays the patient presenting.
Please see GIRFT pathways: Spinal – Suspected Cauda Equina Syndrome 2a – GIRFT – Pathways (girft-interactivepathways.org.uk)
For urgent spinal referrals that require a MRI please speak to Radiology directly on 0300 613 3680 (for Frimley Park Hospital) and on 0300 615 5953 (for Wexham Park Hospital).
Please see the agreed process for primary care to access scans: Supported Direct Access to MRI and CT at FHFT communication
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park 24/7 SHO/Reg on call SHO ON CALL – 07468 764 766, Bleep: 5115
REG ON CALL – 07827 881 312, Bleep: 5308
Or via Switchboard - 0300 614 5000Wexham Park 7 days a week
08:00 - 20:00Consultant of the day Consultant on-call T&O: 0300 614 5000 and ask for the Consultant on-callOn-call T&O SpR: 07786855519On-call T&O SHO: bleep 4424 or via switchboard- 0300 614 5000On-call Ortho SHO: 07787273077Trauma Nurse Practitioners: (Monday-Friday 07:00-17:00) 07767001952 / 07341509623Trauma Coordinator: (Monday-Friday 07:00-15:00) 0300 615 0045 -
Paediatrics
Link: Paediatric Advice and Urgent Referral Process Flow Diagram
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service, which offers same day assessment and admission support: SDEC (Including Ambulatory care) | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Acute hospital
Days / times phones are picked up
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley South - Frimley Park
Mon - Fri
09:00 -18:00Consultant
07881 352 600 - Please note, if there is no answer, it means we are on another call, please try again in a few minutes.
Outside of these times please ask for the Paediatric Registrar via Switchboard 0300 614 5000 Bleep 5100
Purpose of Frimley Health Paediatric Hotlines:
- For GP referrals to Acute Paediatrics
- For urgent advice from a Consultant Paediatrician
- Please use these numbers to discuss all acute referrals, and any patients that need advice and guidance (A&G).
- For a professional conversation between the GP and Consultant only and we would ask that you ensure parents/ carers are not present during this conversation.
- Please do not advise any non-emergency cases to attend ED. If sending emergencies to ED please inform Paediatrics with details via the hotline phone number.
- All other acute referrals can be discussed and seen, if clinically indicated in our Paediatric Assessment Unit (PAU)
- Unfortunately, at this time, we cannot book into the other site's PAU or take calls about a patient that is under the care of the other site’s teams.
Frimley North - HWPH
Mon - Fri
09:00 -18:00Consultant
07919 175 643
Outside of these times please ask for the Paediatric Registrar via Switchboard 0300 614 5000 Bleep 4516
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Pain
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park and Wexham Park (Trust wide Service) Monday-Friday
08:00 - 16:00NursesAdmin TeamPain Nurse: 0300 613 6700
Voice mail available to leave a message on 24/7. Calls are returned in business hours within 3-4 working days. Note: this number is for clinical queries regarding existing patients
Pain Admin team : 0300 613 4201 (Option 4 --> Option 4)
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Pathology - biochemistry / haematology / microbiology laboratories /BSPS GP Helpline
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Wexham Park Monday - Friday
08:00 -18:000300 615 3937 and 0300 615 3403
Duty Biochemist for clinical advice/interpretation of results: 0300 615 3444 (Mon-Fri 08:00-18:00)
Out of hours, please call via the Switchboard (0300 613 5000 - ask for the On-Call Consultant).
For all biochemistry queries
Frimley Park Mon- Fri
09:00-17:00Duty Biochemist: 0300 613 4395
Laboratory: 0300 613 9922
Chemistry/Haematology: 0300 613 9662(out of hours, please call via the Switchboard (0300 613 5000 - ask for the On-Call Consultant).
For all biochemistry queries BSPS - GP Helpline for general Pathology queries and questions BSPS 0300 6134117 or fhft.bspshelpline@nhs.net
There is also support via GP Liaison s.gogna@nhs.net
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Pharmacy - Medicines Information
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Wexham Park and Frimley Park (Cross site Service) Monday - Friday
09:00 - 17:00Pharmacy Team e-mail enquiries to: fhft.medicines.information@nhs.net
or contact 0300 613 4744
Additionally, please find the national Specialist Pharmacy Service (SPS) details below:
Mon- Fri 09:00 - 17:00. Contact details: 0300 770 8564 / asksps.nhs@sps.direct. This service is unable to answer questions relating to discharge medicines.
- For Dental Medicines Advice and Breastfeeding Medicines Advice please click here for more information. Medicines Advice contact details – SPS - Specialist Pharmacy Service – The first stop for professional medicines advice -
Radiology
Please see the agreed process for primary care to access scans: Supported Direct Access to MRI and CT at FHFT communication
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00Consultant 0300 613 3680 Additionally, for booking / appointment enquiries:
Wexham Park Monday - Friday
09:00 - 17:00Radiology Co-ordinator (Radiographer) 0300 615 5953 (radiology co-ordinator, the GP would be put through directly to the radiologist on duty). Additionally, for booking / appointment enquiries:
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Respiratory
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
08:00 - 17:00Respiratory advice / Respiratory CNS Service
Respiratory Nurse: 0300 613 3427 or 0300 613 3424
On-call Respiratory Registrar: 0300 613 3408
MADU Consultant: 0300 613 3723Out of hours, please call via the Switchboard (0300 614 5000) and ask for the Medical SpR
Frimley Park Monday - Friday
08:00-16:00TB Nurses
07584 330 974
07899 065 303Frimley Park Monday - Friday
08.30-16:30Lung Cancer Nurse Specialist Team
0300 613 3535 or Bleep 5604
Frimley Park Mon, Tues, Thurs and Friday
08:30-17:00
Wed: 08:30-14:30Sleep Team
0300 613 3670
0300 613 3672Wexham Park Monday to Friday
09:00 - 17:00Adult integrated Respiratory (AIR) Team Nurse/Physio
COPD
0300 614 6796
Asthma / ILD
0300 614 6466
Home oxygen
0300 614 6459
Physiotherapy (inc. bronchiectasis and PR)
0300 614 6469GP Referrals via the AIRS service on eRS using the form in DXS
Wexham Park Monday - Friday
08:00-16:00Sleep and Ventilation Team
0300 615 9246
Wexham Park Monday - Friday
08:00-16:00TB Nurses
0300 614 6070, 0300 614 6089
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Rheumatology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00
Consultant
07780 972 377
Wexham Park Monday - Friday
09:00 - 17:00
Registrar/ Consultant
Via switchboard 0300 614 5000 - ask for the Rheumatology registrar if unavailable please ask to be put through to the Rheumatology Consultant of the Week.
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Stroke / TIA
Hospital Site
Enquiry
Days / times
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley Park
Emergency Referrals to Stroke Service
24/7
Stroke Nurse
0300 613 9331 ext 139331 Bleep 5635
Clinical phone and bleep to be called for emergency referrals.
All emergency referrals should be triaged through this number.
Frimley Park
Discuss admitted stroke patients
24/7
Stroke Unit (HASU and ASU) Nurse in Charge
0300 613 5848
To discuss any patients admitted.
Frimley Park
Non-clinical enquiries for stroke consultants
Mon-Fri 09:00-17:00
Senior Clinical Administrator / Clinical Admin Officers
0300 613 4693 / 0300 613 9831
For outstanding letters, triage or outpatient stroke enquiries for stroke consultants.
Frimley Park
Clinical triage of TIA referrals
Mon-Fri 08:00-16:00
TIA Clinical Phone
07887 293 695
(not to be given to patients). Out of hours, please call the Stroke Nurse - 0300 613 9331 / Bleep 5635
Clinical triage phone to be used for referral only into the TIA clinic
Frimley South’s TIA service is now live on eRS.
Outstanding referrals for TIA patients should be emailed to fhft.fphtiareferral@nhs.net.
Frimley Park
Discuss any outstanding referrals or appointments
Mon-Fri 08:00-16:00
TIA Bleep
Bleep 5539
To discuss any outstanding referrals or appointments
Wexham Park catchment Acute service based at Wycombe Hospital
Emergency referrals/enquiries to stroke service
24/7
Stroke nurse
07795 591 295
Telephone for advice.
Email referral form to: buc-tr.tiareferralwycombe@nhs.net
Wexham Park Stroke Rehab Unit
Discuss patients admitted for stroke rehabilitation
24/7
Wexham Park Stroke Rehab Unit
0300 615 3160
Wexham Park
Non-clinical enquiries
Mon-Fri 08:30-13:00
Clinical Admin Team Leader
0300 615 3473
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Surgery / Surgical Emergency Unit (SEU)
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service, which offers same day assessment and admission support: SDEC (Including Ambulatory care) | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Acute hospital
Days / times phones are picked up
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley Park
7 days a week:
07:00-21:00
On-Call Registrar
/ Surgical Assessment Team / Emergency Surgical TeamEmergency Surgical Team (EST) SHO
0300 613 3393Emergency Surgical Team (EST) Registrar - General Surgery (24/7): 0300 613 3737
Wexham Park
24/7
On-Call Surgical Registrar
Advanced Nurse Practitioner (ANP) Monday - Sunday 08:00 - 20:00
On-Call Surgical Registrar: 07881 324 748
Advanced Nurse Practitioner: 07468 354 436
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Urgent Community Response/Frailty Virtual ward/Hospital at home
Full details (including inclusion and exclusion criteria) of the Urgent Community Response & Frailty Virtual Ward:
Frailty virtual ward | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Acute hospital Days / times phones are picked up Managed by Phone number Frimley South- Urgent Care Community Response (UCR) (which covers Surrey Heath, North East Hampshire and Farnham) 08:00 - 20:00 last referral accepted at 18:00, 7 days a week UCR Team
The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission. The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including Advanced Clinical Practitioners (ACP), Nurses, Therapy, Admin and Geriatricians.0300 614 9000. Outside of these hours, the voicemail has the details of where to go Out Of Hours. Wexham Frimley North- Urgent Care Community Response (UCR) - (which covers Bracknell, Slough and Royal Borough of Windsor and Maidenhead) 08:00 - 20:00 last referral accepted at 18:00, 7 days a week UCR Team
The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission. The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including Advanced Clinical Practitioners (ACP), Nurses, Therapy, Admin and Geriatricians.0300 365 1234. Outside of these hours, the Hub will advise. The Urgent Community Response (UCR) Referral Guidance
Please see the attached document for the pathways in your areas.
For further non-clinical information please contact Frimley ICS Ageing Well Programme Team via aminatta.colin@nhs.net.
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Urology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park 24/7On-Call Urology Team / Emergency Surgical Take (EST) Team0300 613 3007 Weekend all day - via General Surgery - 0300 613 3393 Wexham Park 24/7 Urology Registrar- (Urgent Referrals/complex patient who requires outpatient follow up)
Urology Registrar via switchboard 0300 614 5000
Please note: Any urgent calls get passed to the On-Call Urology SHO or Registrar. If they are unavailable, calls are passed to the Urology Consultant.
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Vascular
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT - Cross site Monday - Friday
08:00 - 18:00Vascular Registrar Vascular Reg 0300 613 3727 if no response via switchboard 0300 614 5000 Direct line which is usually for emergency/limb threatening situations. Frimley Park Hospital Monday - Friday
08:00 - 18:00Vascular Nurses 0300 613 6302 Hub - emails checked on daily basis: fhft.vascular.nurses@nhs.net Wexham Park Hospital Monday - Thursday
08:00 - 16:00 Please contact registrar on a FridayVascular Nurses 07770 702 053 Out of hours, please call via the Switchboard (0300 614 5000) and ask for the Vascular Registrar at Frimley Park.