SDEC (including ambulatory care)

Medicine (FPH)

Monday to Friday 
8am - 9pm

Weekends:
8am - 8pm

0300 613 3290

Outside of these hours contact the on-call medical registrar available through switchboard - 0300 614 5000

All referrals to acute medicine and ambulatory emergency care between
8am - 8pm Monday to Friday and 8am - 8pm on weekends should go via this referral line 0300 613 3290.

After acceptance, please complete the referral form available on DXS under 'ED and Urgent Care' landing page and email to: fhft.aecu@nhs.net.

For practices that do not have DXS please use this AECU referral form. 

Senior medical presence cannot always be guaranteed on the unit. 

PLEASE NOTE - You MUST call the above number first. The AECU is NOT a walk-in service.  

This phoneline takes ALL referral calls to acute medicine and will decide if appropriate for ED or AECU. Please see below AECU inclusion / exclusion criteria.

AECU inclusion criteria:

All medical conditions will be considered for referral. If uncertain whether a patient is suitable for referral, discuss the case with the AECU / medical team (registrar or consultant).

AECU exclusion criteria:

• Any patient presenting with a time critical condition, requiring immediate treatment upon arrival at hospital, MUST continue to be pre-alerted to ED.
• Any patient with suspected (or confirmed) Covid-19 symptoms e.g. 'Flu-like’ illness; New onset dry, persistent cough; Fever.
• Any patient presenting with a frailty syndrome should be referred via the community frailty assessment pathway.
• Abdominal pain.
• Active cardiac chest pain with or without ECG changes.
• Active diarrhoea.
• Active PR bleed.
• Lower back pain.
• Complications following a recent surgical procedure.
• Fall with suspicion of fractures, multiple fractures or c-spine tenderness.
• Head injury.
• Acute confusion or mental health problems.
• Suspected neutropenic sepsis.
• Pregnant patients presenting with PV bleeding or a condition best managed by maternity.
• Under 16 yrs old (or 16-17 yrs and known to the paediatric team).
• Urinary retention.
• Patients seen in an outpatient setting with a documented decision to admit by their speciality team.
• Any other presentation considered unsuitable for referral, by the AECU / medical team.

Surgery (FPH)

Open 7 days a week: 

7am - 9pm

GP referrals -
8am - 6pm
Outside these hours, patients will be directed to ED

SAU is accessed through entrance C at FPH

Referrals line (Surgical SHO): 0300 613 3393 

If unavailable please call surgical SpR: 0300 613 3737

ALL acute referrals to general surgery should go via 0300 613 3393

There is also a 24hr surgical helpline for patients:

07990 528061

The line is manned by the SEU nursing team to give advice to patients that have been an inpatient within the last 28 days about wounds, drains, medications etc. (excluding issues around future appointments, repeat prescriptions and sick / fit notes).

This phoneline takes ALL acute referral calls for general surgery and urology and will decide if appropriate for ED or SEU. Please see below SEU inclusion / exclusion criteria.

SEU Inclusion Criteria:

• General surgical and urology presentations.
• Breast problems:
  • Postop wound and drain problems including haematoma, seroma, infection, wound breakdown etc.
  • New symptoms of breast infection (lactational or non-lactational mastitis) or abscess. For lactational beyond the first 4 weeks (midwives have contact with women postnatally until 28 days)
• Acute abdominal pain in children and young people (CYP) - Age 5 years and above

SEU Exclusion Criteria:

• Acute Head injury (requiring neurological observations)
• Suspected AAA Ruptures/leaks (Unless ruled out by CT)
• Unstable Spinal Injury (requiring log rolling or brace)
• Orthopaedic, Gynaecology or Medical patients.
• Paediatrics (Children under 16 years)
  • *Exception of acute abdominal pain in children and young people. Age 5 years and above. 
• Elective admissions.
• Terminally ill patients (i.e. transfers from hospice)
• Patients with/or requiring epidurals/ PCA/ Nerve block
• Patients on cardiac monitors

If the Trust is under extreme pressure these patients will be individually assessed for suitability by the emergency surgical team (EST) Consultant or Registrar)

If a patient is clinically unstable or no space in SEU then the patient will be booked to ED.

Gynaecology (FPH)

Urgent gynaecology care centre (UGCC)

(Previously known as: early pregnancy unit (EPAU/EPU).

Location : Outpatient department 4

7 days a week

Monday to Sunday:

8am - 8pm

Early pregnancy / UGCC admissions: 0300 613 6418

For early pregnancy : Please complete referral form on DXS and email to:  fhft.earlypregnancyandugccfph@nhs.net

Once received, the team will then contact the patient to attend.

For practices that do not have DXS click here for Early Pregnancy Referral Form 

**PLEASE NOTE – UGCC / Early pregnancy IS NOT a walk-in service. 

This phoneline takes ALL acute referral calls for gynaecology and will decide if appropriate for ED or UGCC. Please see below UGCC inclusion/exclusion criteria.

Early pregnancy

UGCC inclusion criteria:

• Up to 15+6 weeks. From 16 weeks onwards, please call labour ward triage 0300 613 6418).
• Please do a urine pregnancy test and ensure patient is pregnant.
• If possible send serum HCG and serum progesterone. This helps to speed up diagnosis and discharge.

Emergency gynaecology

UGCC inclusion criteria:

• Over 16 years of age.
• Any gynaecology related symptoms that need urgent management
• Post operative patients up to 14 days with surgical related complications (not for suture removal)
• Only mobile and independent patients
• Bleeding after recent pregnancy where retained products of conception is suspected
• Acute Batholin’s abscess

UGCC Exclusion Criteria:

• Pregnancy more than 16 weeks – Please refer to labour ward triage
• Haemodynamically unstable patients
• Any suspected surgical or medical patients
• Post-menopausal bleeding - Please refer to rapid access clinic
• Any patient who is not mobile and independent and cannot sit unaided in a chair

Paediatrics (FPH)

24/7

Location: PAU

Call 07881 352600 
Monday to Friday 9am - 6pm (GP hotline)

Out of hours - Please call via the switchboard 0300 614 5000 and ask for the paediatric registrar - bleep 5100

All referral calls will be answered and either accepted for same day care or advice will be given. Please see below for inclusion/exclusion criteria.

Inclusion Criteria:

• All acute medical referrals of children and young people up to the age of 16 years will be considered apart from the exceptions below. If uncertain whether a patient is suitable for referral, please discuss the case with the Paediatric Consultant Hotline - 07881 352 600.

• Please refer young people between 16-18 years with a new diagnoses of Diabetes or Cancer, or who present with a problem related to a condition for which they are still under Paediatric Outpatients.

Exclusion Criteria:

• Young people between 16-18 years  (see above)

• Time-critical conditions, requiring immediate treatment upon arrival at hospital. Please send them to ED. In these cases ED must be pre-alerted.

• Babies under 10 days of age with feeding difficulties or jaundice are usually seen on the Post Natal ward. 

Frailty (FPH)

7 days a week:

Monday to Sunday:

7am - 5pm

Integrated frailty liaison team coordinators - 
07920 757286

fhft.frailtyteamfph@nhs.net

This phone line will take referrals for anyone aged over 65 presenting with a frailty crisis and will decide if appropriate for ED or frailty.

Frailty inclusion criteria:

Patients aged over 65 years who score positively on the frailty indicator tool, with a Rockwood score of 5 and above, who present with the following frailty crisis:

• Fall

• Reduced mobility

• Altered level of consciousness (new confusion)

• Incontinence (new)

• Lots of medication (more than 5)

Frailty exclusion criteria:

• Aged 65 or under

• Single organ pathology with clear specialty need

• Suspected patients with TIA / stroke

• Chest pains / ACS

• Head injury with LOC

• Suspected fractured NOF / long bone fracture

• Ischaemic limb

Mon - Fri:

09.00 – 21.00

Wknds & BH:

09.00 - 21.00

07384 527 685or via switchboard (0300 614 5000).

(Outside of these hours calls are taken by the site manager available through switchboard - 0300 614 5000 or on-call Med Reg via switchboard Bleep 4724).

ALL referrals to Acute Medicine & Ambulatory Emergency Care (in the hours specified) need to go via the referral line (07384 527 685).

After acceptance, please complete the referral form available on DXS under ED and Urgent Care Landing Page and email to: Ambulatory medical referrals

For Practices that do not have DXS click here for the AECU referral form. 

Senior medical presence cannot always be guaranteed on the unit.

* PLEASE NOTE - You MUST call the above number first. The AECU is NOT a walk-in service.

AECU Inclusion Criteria:

All medical conditions will be considered for referral. If uncertain whether a patient is suitable for referral, discuss the case with the AECU / Medical team (Registrar or Consultant available via the referral line if needed).

AECU Exclusion Criteria:

· Any patient presenting  with a time critical condition, requiring immediate treatment upon arrival at hospital, MUST continue to be pre-alerted to ED.· Any patient with suspected (or confirmed) Covid-19 symptoms e.g. 'Flu-like illness; New onset dry, persistent cough; Fever.· Any patient presenting with a frailty syndrome should be referred via the Community Frailty Assessment Pathway.· Abdominal pain.· Active cardiac chest pain with or without ECG changes.· Active diarrhoea.· Active PR bleed.· Lower Back pain.· Complications following a recent surgical procedure.· Fall with suspicion of fractures, multiple fractures or c-spine tenderness.· Head injury.· Acute confusion or Mental health problems.·Suspected Neutropenic sepsis.· Pregnant patients presenting with PV bleeding or a condition best managed by maternity.·Under 16 yrs old (or 16-17 yrs and known to the paediatric team).·Urinary retention.·Patients seen in an outpatient setting with a documented decision to admit by their speciality team.·Any other presentation considered unsuitable for referral, by the AECU/medical team

Mon-Fri: 08:00-20:00

GP Referrals -08:00-18:00(if outside these hrs, pts. will be directed to ED)

Location: Ward 2

Advanced Clinical Practitioner:

07468 354436

(Outside these hours calls are taken by the Surgical SHO on-call Bleep 4422 via switchboard – 0300 614 5000).

ALL Acute referrals to General Surgery should go via this number

(07468 354436).

This phoneline takes ALL Acute referral calls for General Surgery and Urology and will decide if appropriate for ED or SEU. Please see below SEU inclusion/exclusion criteria

SEU Inclusion Criteria:

- General Surgical and urology presentations. 

- Breast problems:

• Postop wound and drain problems including haematoma, seroma, infection, wound breakdown etc.
• New symptoms of breast infection (lactational or non-lactational mastitis) or abscess. For lactational beyond the first 4 weeks (midwives have contact with women postnatally until 28 days)
• Acute Abdominal Pain in Children & Young People (CYP) - Age 5 years and above

SEU Exclusion Criteria:

• Acute Head Injury (requiring neurological observations)
• Suspected AAA ruptures/leaks (unless ruled out by CT)
• Unstable spinal injury(requiring log rolling or brace)
• Orthopaedic, Gynaecology or Medical patients
• Paediatrics (children under 16 years)
• Elective admissions. * Exception Acute Abdominal Pain in Children & Young People (CYP) - Age 5 years and above 
• Terminally ill patients (i.e. transfers from hospice)
• Patients with/or requiring epidurals/PCA/nerve block
• Patients on cardiac monitors

If the trust is under extreme pressure these patients will be individually assessed for suitability by the Emergency Surgical Team (EST) consultant or Registrar)

If the patient is clinically unstable or no space in SEU the patient will be booked into ED. 

Urgent Gynae Care Centre (UGCC)

Previously known as: Early Pregnancy Unit (EPAU/EPU).

Location: 

Gynaecology Outpatients Department

7 days a week:

Mon - Sun

08:00 - 20:00

Early Pregnancy/UGCC : 0300 615 4429

For Early Pregnancy: Please complete referral form on DXS and email to: fhft.earlypregnancyandugccwph@nhs.net

Once received, the team will then contact the patient to attend. 

For Practices that do not have DXS click here for Early Pregnancy Referral Form 

**PLEASE NOTE  UGCC/Early Pregnancy IS NOT a Walk in Service

Early Pregnancy

UGCC Inclusion Criteria:

· Up to 15+6 weeks. From 16 weeks onwards, send to maternity assessment centre (MAC) (phone: Wexham Park- 0300 615 4520). · Please do a urine pregnancy test and ensure patient is pregnant. · If possible send Serum HCG and Serum Progesterone. This helps to speed up diagnosis and discharge.

Emergency gynaecology

UGCC Inclusion Criteria:

· Over 16 years of age.· Any gynaecology related symptoms that need urgent management.· Post operative patients up to 14 days with surgical related complications (not for suture removal)· Only mobile, stable and independent patients.· Bleeding after recent pregnancy where retained products of conception is suspected.·Acute Batholin’s abscess

UGCC Exclusion Criteria:

· Pregnancy more than 16 weeks – Please refer to MAC.· Haemodynamically unstable patients.·Any suspected surgical or medical patients.· Post-menopausal bleeding   - Please refer to rapid access clinic.· Any patient who is not mobile and independent and cannot sit unaided in a chair.    

24/7 

Location: PAU

All referral calls will be answered and either accepted for same day care or advice will be given. Please see below for inclusion/exclusion criteria.

Inclusion Criteria:

• All acute medical referrals of children and young people up to the age of 16 years will be considered apart from the exceptions below. If uncertain whether a patient is suitable for referral, please discuss the case with the Paediatric Consultant Hotline - 07919 175 643.

• Please refer young people between 16-18 years with a new diagnoses of Diabetes or Cancer, or who present with a problem related to a condition for which they are still under Paediatric Outpatients.

Exclusion Criteria:

• Young people between 16-18 years  (see above)

• Time-critical conditions, requiring immediate treatment upon arrival at hospital. Please send them to ED. In these cases ED must be pre-alerted.

• Babies under 10 days of age with feeding difficulties or jaundice are usually seen on the Post Natal ward.

Mon - Sat:

07:30 - 18:00

Sun:

07:30 - 16:00

Consultant: 07787 275775

Email:fhft.frailtyteamwexham@nhs.net

This phone line takes referral calls for anyone over 65 years and will decide whether appropriate for ED or Frailty team.

• Patients aged over 65 years who score positively on the Frailty Indicator tool, with a Rockwood score of 5 and above:

• Frail

• Reduced mobility

• Altered level of consciousness

• Incontinence

• Lots of medication

• Patients aged over 65 years from a care home

• Patients aged over 90 years with co-morbidities

Exclusion criteria

• Aged 65 or under

• Single organ pathology with clear specialty need*

• Suspected patients with TIA/stroke

• Chest pains /ACS

• Head injury with LOC,

• Suspected fractured NOF

• Ischaemic Limb

Bracknell Healthspace - UCC

Bracknell Urgent Care Centre - One Medical Group

This minor injury service is available:

Monday to Sunday
8am - 8pm

X-ray access is available:

Monday to Friday and Sunday (not available Saturday)
8am - 7.30pm

NB that the last accepted x-ray slot is 7.30pm, to allow for maintenance of the equipment prior to close.

The minor injury pathway is accessible via:

• NHS 111 Triage as a booked appointment
• GP referral to the clinician in charge via 07773 018190
• Paramedic referral to the clinician in charge via 07773 018190
• Walk in from unheralded patients or those advised to attend without a booked appointment from 111 or GP practice

Please note that the clinician phone number is not for public use or circulation - for clinicians only

This is a Minor Injury service only.

Patients with minor illness that attend will be assessed and redirected to their GP practice or pharmacy.

The minor injury service is led by specialist nurses with prescribing capability. The clinicians provide telephone and video consultations in addition to face to face.

The service accepts walk-ins, but if possible, please contact the clinician in charge via the mobile number 07773 018190 to support virtual management or a booked appointment.

Some common conditions or illnesses that can be treated at Bracknell Urgent Care Centre include: 

• Sprains and strains
• Suspected fractures and broken limbs
• Minor head injuries
• Cuts and grazes
• Bites and stings
• Minor scalds and burns
• Ear and throat infections
• Skin infections& rashes
• Eye problems
• Coughs and colds
• Feverish illness in adults
• Feverish illness in children
• Abdominal pain
• Vomiting & diarrhoea
• Emergency contraception

We are unable to see patients for the following:

• Long standing medical conditions that are managed by a patient’s own GP
• Dental problems
• Sick notes/fit notes
• Repeat prescriptions
• Strong analgesia, benzodiazepines, antipsychotics, sleeping tablets or specialised medications prescribed by a consultant

Monday to Sunday
8am – 8pm

3 Priors Close
Slough
Berkshire
SL1 2BQ

Accessible via:

• NHS 111 Triage and bookings
• GP Booking
• Walk-in from unheralded patients
• Redirect from Wexham Park Hospital

This is a booking service only for face to face appointments - there is no call back service.

If you are unable to book, the service is at capacity and an alternative service needs to be found. DO NOT direct patients to walk in or call the unit to refer patients if unable to book.

Minor illness centre, does not accept minor injuries.

No x-ray available.

There is NO on-site parking apart from disabled blue badge holders

Residents of Slough can visit the Slough Urgent Care Centre for minor illnesses needing same-day care such as:

• chest infections
• skin infections
• urinary tract infections

Exclusions:

• Injuries
• Alcohol intoxication
• Breast lump suspected cancer
• Drug, alcohol solvent misuse
• Fits within last 12 hours
• Genital problems
• Groin pain swelling
• Hair loss
• Mental health
• Dental problems
• Palpitations
• Stroke
• Sleep difficulties
• Social domestic emergency
• Tremor
• Tube and drain problems
• Worsening known mental health
• Labour and childbirth
• Chest Pain