Urgent advice for GPs / primary care clinicians only

This information is for GPs seeking urgent clinical advice only. Not to be used by patients. Thank you.

Link to ward telephone numbers

Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service (including ambulatory care), which offers same day assessment and admission support.

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park (Medicine) Monday - Friday 8am - 9pm
Weekends 8am - 8pm
Nurse in charge

0300 613 3290

Out of hours, please call switchboard 0300 614 5000 and ask for the medical registrar.

Senior medical presence cannot always be guaranteed on the unit. Calls asking for the medical registrar for advice should go through switchboard - 0300 614 5000

For AECU: Please complete referral form on DXS and email to: fhft.aecu@nhs.net

For practices that do not have DXS please use the AECU referral form.

Wexham Park (Medicine)

Monday - Friday 9am - 10pm

Weekends & Bank Holidays 9am - 9pm 

Nurse

07384 527 685

Out of hours, please call switchboard 0300 614 5000 and ask for the site manager or on-call medical registrar via switchboard bleep 4724.

Senior medical presence cannot always be guaranteed on the unit. Calls asking for the Medical Registrar for advice should go through Switchboard - 0300 614 5000

For AECU: Please complete referral form on DXS and email to: fhft.ambulatorymedicalreferralswph@nhs.net

For practices that do not have DXS please use the AECU referral form

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Friday

8am - 6pm

Consultant / SHO / registrar

Via switchboard 0300 614 5000

Ask for the consultant of the day - bleep 5639.

 
Wexham Park

Monday - Friday

8am - 4pm

Medical workforce co-ordinator 0300 615 3195  

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Cross site

Monday - Friday

8am - 4pm

Macmillan cancer navigators 0300 613 3535

For the breast cancer nurse specialist teams at Frimley and The Parapet, please contact the Macmillan cancer navigators on 0300 613 3535fhft.macmillan.cancernavigators@nhs.net.

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
BSPS - GP Helpline for general pathology queries and questions

Monday - Friday

8am - 3:30pm

BSPS

0300 613 4117 or fhft.bspshelpline@nhs.net

There is also support via GP Liaison s.gogna@nhs.net

 

 

BSPS ICE ONLY enquiries / issues:

fhft.bsps.it@nhs.net is our Surrey team (Frimley South).

If urgent please call: 0300 613 3600

fhft.bspsberkshire@nhs.net is our Berkshire team (Frimley North)

If urgent please call: 0300 615 3411

Acute hospital

Days / times phones are picked up

Managed by

Phone number

Notes / instructions on how to access or use service

Cross site

Monday - Friday

9am - 5pm

24/7 (on call consultant)

Infection team

0300 613 4602 or email fhft.infection@nhs.net

On call consultant / registrar via switchboard: 0300 614 5000

Please note they do not have access to lab results outside normal working hours. 

Please send email to fhft.infection@nhs.net and we will respond the same working day. 

If your email has not been answered within 24 hours, please call 0300 613 4602

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
FHFT - Cross site (Cancer navigator)

Monday - Friday

8am - 4pm (excluding Bank Holidays)

Macmillan Cancer Navigators

Urgent Chemo Queries:

Frimley Park: 0300 613 1620

Wexham Park: 07769 365 360

All other queries: 0300 613 3535 or email: fhft.macmillan.cancernavigators@nhs.net

 
FHFT - Cross site (Cancer information line)

Monday - Friday

9am - 4pm (excluding Bank Holidays)

Macmillan Cancer Information Centre 0300 615 4886 or email: fhft.macmillan.information@nhs.net  

 

Acute hospital Service Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park Consultant Advice Monday - Friday 8am - 5pm Cardiology consultant covering the CCU

0300 613 3724

Out of hours via switchboard 0300 614 5000

 
Frimley Park Rapid Access Heart Failure and Diuretic Lounge Monday - Friday 8am - 4pm Heart failure nurses

0300 613 6969

If unanswered, please leave a voicemail message. This answerphone inbox is regularly checked.

 
Frimley Park Rapid Access Angina Monday - Friday 8am - 4pm Chest pain nurses 

0300 613 3362

Out of hours and bank holidays - please leave a voicemail. Messages are checked and actioned regularly by specialist nurses.

 
Wexham Park Urgent Advice 24/7 On-call cardiology consultant / registrar

Switchboard 0300 614 5000

Please ask for the on-call cardiology consultant or registrar.

 
Wexham Park Heart Failure and Diuretic Lounge Monday - Friday 8am - 4pm Nurses / admin team

0300 615 4791

If unanswered, please leave a voicemail message.

 
Wexham Park Rapid Access Angina Monday - Friday 8am - 4pm CNS / admin

0300 615 3517 (excluding bank holidays)

If unanswered, please leave a voicemail message.  

Outside of these hours please ask for the on-call cardiology consultant or registrar via switchboard 0300 614 5000

 
Wexham Park Arrhythmia Monday - Friday 8am - 5pm CNS / admin

0300 615 5156

If unanswered, please leave a voicemail message.

PLEASE NOTE: Only for discussing patients currently under the arrhythmia team.

 

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes/ instructions on how to access or use service
Frimley Park

Monday - Friday

9am - 5pm

Endocrine registrar

07917 643 736 (Endo SpR)

0300 613 4010 

0300 613 4009 

or

Contact medical secretary (0300 613 4009 or 0300 613 9879) who will pass the message on to the relevant consultant.

Outside of these hours, please call the switchboard (0300 614 5000) and ask for the on-call medical SpR - bleep 5371 or 5120.

For advice and guidance, please use the function in ERS (monitored daily), ensuring you include any relevant blood test results.

If the patient is already known to a particular consultant, please make this clear in the request or write to the consultant directly.

Frimley Park

Monday - Friday

9am - 5pm

Diabetes nurse specialist 0300 613 4701 - bleep 5250  
Wexham Park

Monday - Friday

9am - 5pm

Diabetes nurse advice line - Berkshire Healthcare NHS Foundation trust 07798 636 429  
Wexham Park

Monday - Friday

9am - 5pm

Endocrinology SpR

Via switchboard - 0300 614 5000, ask for the endocrinology SPR. If the SPR is unavailable, please ask for the endocrinology ward consultant.

Outside of these hours, please call the switchboard 0300 614 5000 and ask for the on-call medical SpR - bleep 5371 or 5120.

For advice and guidance, please use the function in ERS (monitored daily), ensuring you include any relevant blood test results.

If the patient is already known to a particular consultant, please make this clear in the request or write to the consultant directly.

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Wexham Park

Monday - Sunday

9am - 5pm

Diabetes specialist podiatrists 07827 843 005 or 0300 615 4221

Phone number to be used for clinical advice, to contact the urgent referral triage service, and for weekend referrals (from out of hours GPs and ED).

Please note this is not an appointment service.

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park 24/7

ENT SHO

07824 432 416 or via switchboard 0300 614 5000 - bleep 5289 Please be reminded that the patient should be given a referral letter to bring with them.
Wexham Park 24/7 ENT SHO

07774 332 554 or via switchboard 0300 614 5000

The fhft.entemergency@nhs.net email address can be used for the Nasal Fracture and ENT SHO Emergency Clinic, however the team has to be contacted on the number above first to speak to a doctor.

 

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Friday

9am - 5pm

On-call consultant

0300 373 5884 – option 1.

Out of hours, please contact via switchboard (0300 614 5000) and ask for the on-call ophthalmologist - bleep 5547.

If phone lines are busy, please email fph-tr.eyecasualtyfrimley@nhs.net

When calling within working hours (Mon-Fri), a nurse will triage your enquiry and book an appointment as appropriate.

Please be reminded that the patient should be given a referral letter to bring with them.

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday to Friday (excluding bank holidays)

8am – 4pm

Virtual fracture clinic administrator 07584 330 634 (advice only, not for referrals) Referrals: Please complete the 'VFC Assessment Form', which can be found on DXS in the 'Frimley Health and Care Folder', and send to fhft.virtualfractureclinic@nhs.net, where it will be reviewed and actioned by a dedicated virtual fracture clinic administrator.
Wexham Park

Monday to Friday (excluding bank holidays)

8am – 4pm

Physiotherapist or trauma nurse 07584 558 292 (advice only, not for referrals) Referrals: Please complete the 'VFC Assessment Form', which can be found on DXS in the 'Frimley Health and Care Folder', and send to fhft.vfcwph@nhs.net, where it will be reviewed and actioned by a dedicated virtual fracture clinic administrator.

 

Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service (including ambulatory care), which offers same day assessment and admission support.

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Sunday

7:30am - 5pm

Integrated frailty liaison team co-ordinators 07920 757 286 fhft.frailtyteamfph@nhs.net
Wexham Park

Monday - Saturday

8am - 6pm

Sunday: 8am - 4pm

Integrated frailty liaison team co-ordinators 07787 275 775 fhft.frailtyteamwexham@nhs.net

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Friday

9am - 5pm

Gastroenterology registrar or consultant 0300 613 3409 Use the same number for GI bleeds.
Wexham Park

Monday - Friday

9am - 5pm

Consultant of the week 0300 615 0061  

 

Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service (including ambulatory care), which offers same day assessment and admission support.

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Urgent Care Gynae Centre (UGCC) previously known as Early Pregnancy Unit (EPU).

Monday - Sunday 8am - 8pm

 

Early Pregnancy/UGCC admissions: 0300 613 6418

If call is unanswered, please call via the switchboard 0300 614 5000 and ask for the on-call SHO - bleep 5061 or on-call registrar - bleep 5566

For Early Pregnancy : Please complete referral form on DXS and email to: fhft.earlypregnancyandugccfph@nhs.net

Once received, the team will then contact the patient to attend.

For practices that do not have DXS click here for Early Pregnancy Referral Form.

PLEASE NOTE UGCC/Early Pregnancy IS NOT a walk in service.

Wexham Park

Urgent Care Gynae Centre (UGCC) previously known as Early Pregnancy Unit (EPU).

Monday - Sunday 8am - 8pm

 

Early Pregnancy/UGCC admissions: 0300 615 4429

If call is unanswered, please call via the switchboard 0300 614 5000 and ask for the gynae on-call team.

For Early Pregnancy: Please complete referral form on DXS and email to:  

fhft.earlypregnancyandugccwph@nhs.net

Once received, the team will then contact the patient to attend.

For practices that do not have DXS click here for Early Pregnancy Referral Form.

PLEASE NOTE UGCC/Early Pregnancy IS NOT a walk in service.

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Friday

9am - 5pm (advice line) 

24/7 (on-call consultant)

Consultant haematologist 

Haematology advice line 0300 613 3457

On-call consultant/registrar via switchboard 0300 614 5000  
For urgent chemo queries only, call the hotline on 0300 613 1620
Wexham Park 24/7 (on-call consultant) Consultant haematologist On-call consultant/registrar via switchboard 0300 614 5000 - bleep 4221 for SpR (daytime only) For urgent chemo queries only, call the hotline on 07769 365 360

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park 24 hrs available Nurse in charge 0300 613 3976

Non urgent advice please contact ward clerk via 0300 613 1523

Monday - Sunday 8am - 4pm

Wexham Park 24 hrs available Nurse in charge 07425 676 713

Non urgent advice please contact ward clerk via 0300 615 3202

Monday - Sunday 8am - 4pm

 

Urgent advice

Acute hospital Service Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park IBD - urgent advice line  Monday - Friday 10am - 4pm IBD nurses 0300 613 3618

 

Wexham Park IBD - urgent advice line  Monday - Friday 10am - 4pm IBD nurses 0300 615 4897  

 

Urgent advice only for:

•         Known IBD diagnosis

•         Appropriate tests to be performed

•         Medication issues

•         Uncontrolled active symptoms

Not to be used for expediting referrals to Gastro, or Endoscopy, or for making / amending appointments. Contact details and process for expediting referrals can be found here:  Referrals & key contacts

 

We also continue to offer routine IBD advice and support – see details below:

Acute hospital Service Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

IBD advice line

(for patients and GPs)

24/7 (voicemail service - collected daily) IBD nurses 0300 613 6953

The team triages the voice messages Monday – Friday on clinical need, and they aim to call back within 48 hours.

When leaving a message please include the following information:

- Name

- DOB

- MRN or NHS No.

- A brief message and a contact number.

The team is also available via email for non-urgent enquires only (e.g. non flare-like symptoms).    

 

Frimley Park: fhft.frimleyibd@nhs.net

Wexham Park: fhft.ibd.hwph@nhs.net

Wexham Park

IBD advice line

(for patients and GPs)

Monday - Friday (excluding bank holidays)

9am - 5pm

IBD nurses 0300 615 3398 See above.
Wexham Park IBD coordinator

Monday - Friday (excluding bank holidays)

8am - 4pm

IBD coordinator 0300 615 2203 The IBD team at Wexham Park Hospital can be contacted via the IBD co-ordinator. The Team will triage the messages received through the IBD co-ordinator based on clinical need. They aim to call back within 48 hours.

 

IBD advice & guidance can be found on ERS.

If you require advice from a specific consultant or general advice, please go via their clinical admin team: Referrals & key contacts

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Sunday

8am - 8pm

Clinical nurse specialist   07393 243 071  
Frimley Park

Monday - Friday

8am - 4pm

Lead nurse consultant (cross site lead) 

 

Deputy cross site lead

Lead nurse consultant: 07769 673 065

Deputy cross site lead: 07384 878 481 

 
Frimley Park

Monday - Friday

8am - 4pm

Outpatient antimicrobial nurse (OPAT)

HIMS (Home Infection Management Service)

07467 353 691 or bleep 5935

0300 613 4680

 
Frimley Park

Monday - Friday

8am - 4pm

IVAS nurse manager 0300 613 2630

0300 613 3541 – patients only

 
Frimley Park

Monday - Sunday

8am - 4pm

IVAS nurse co-ordinator  0300 613 1418  
Wexham Park

Monday - Sunday

8am - 8pm

Clinical nurse specialist   07917 070 523  
Wexham Park

Monday - Friday

8am - 4pm

Outpatient antimicrobial nurse (OPAT)

HIMS (Home Infection Management Service)

0300 615 3380 or 07393 243 068  

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
FHFT Cross site - MAMAs  24 / 7 MAMAs - Midwife

0300 013 2005

 
FRIMLEY ICS & FHFT Maternity N/A Online information available online  https://sway.office.com/w3GJdbEGbwaBv4QH?ref=Link Link contains advice regarding women who are considering pregnancy, advice regarding newly pregnant women, and how to manage common medical problems in pregnancy.

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
FHFT - Cross site

Saturday / Sunday and bank holidays:

9am - 1pm

Medical examiner

0300 615 0061 

Please note: this is a direct line to switchboard avoiding the voice recognition and needing to press option 2.

Please ask for the on-call medical examiner and you will be passed through.

Medical examiner when there is the need for an urgent release of a body following the death, relating to organ, tissue donation or a faith death.
Frimley Park

Monday - Friday

9am - 5pm

Medical examiner 07770 731 417 Frimley South: fhft.medicalexaminersfph@nhs.net
Wexham Park

Monday - Friday

9am - 5pm

Medical examiner 07584 114 565 Frimley North: fhft.medicalexaminerswph@nhs.net

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Friday

8:30am - 4:30pm 

Medical consultants and the clinical admin team

0300 613 5721 

0300 613 2512

The Clinical admin team will advise if there is no consultant available to help.

If this is the case, please contact the SpR on-call at St Georges (0208 672 1255 ask for SpR on-call).

Frimley Park

Monday - Friday

8:30am - 4:30pm

Multiple Sclerosis services - MS nurse 07467 353 692

This is a non-emergency advice line.

Please leave a voicemail if unanswered and we will aim to return your call within two working days.

Frimley Park

Monday - Friday

8:30am - 4:30pm

Epilepsy services - Epilepsy nursing team

0300 613 4082

07788 527 567

This is a non-emergency advice line.

If your phone call is unanswered, please email fhft.adultepilepsyteam@nhs.net.

Please note that the team is only able to give specific clinical advice for patients currently under the care of the Frimley Park neurologists.

Heatherwood

Monday - Friday

8:30am - 4pm

Integrated neurology MDT hub 0300 614 7227 

This is a non-emergency advice line.

If your call is unanswered, please leave a voicemail. Someone will endeavour to respond within 48 - 72hrs.

Wexham Park

Monday - Friday

8:30am - 4pm

Medical consultants and the clinical admin team

0300 615 3091

0300 615 1544

 
Wexham Park

Monday - Friday

8:30am - 4pm

Multiple Sclerosis services - MS nurse 07974 324 344

This is non-emergency advice line.

If your phone call is unanswered, please email fhft.wphmsteam@nhs.net. If contacting for clinical advice please mark email as 'urgent'.

Wexham Park

Monday - Friday

8:30am - 4pm

Parkinson's services - 

Parkinson's nursing Team

0300 614 7227 or email fhft.neurocarenav@nhs.net (if contacting for clinical advice please mark email as 'urgent').

This is a non-emergency advice line.

If your call is unanswered, please leave a voicemail. Someone will endeavour to respond within 48 - 72hrs.

Wexham Park

Monday - Friday

8:30am - 4pm

Epilepsy services - Epilepsy nursing team 07825 061 135

This in a non emergency advice line.

If your phone call is unanswered, please email fhft.epilepsy@nhs.net.

Please note that the team is only able to give specific clinical advice for patients currently under the care of the Wexham Park neurologists.

Farnham Hospital

Monday - Friday

8:30am - 4:30pm

Community Multiple Sclerosis services

Community MS nurse

Community MS administrator

0300 003 0050

Fleet SPA will forward message to MS nurse via email fhft.msnurses@nhs.net (preferred)

Areas covered: Farnham, NE Hants & Surrey Heath. Patients will know if they are under FPH MS Team or Farnham MS Service.

Calls are being returned between 9am - 4pm Monday - Friday.

Farnham Hospital

Monday - Friday

9am - 5pm

Community Parkinson’s service (HCRG)

Community Parkinson’s nurse administrator

Parkinson’s nurse

01483 908 183 (voicemail service)

vcl.parkinsonnurses@nhs.net

Areas covered: Farnham, NE Hants & Surrey Heath.

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Sunday

8am - 4pm

Acute Oncology service cancer nurse specialist (AOS CNS) team 0300 613 4752 or via switchboard 0300 614 5000 - bleep 5670 If you are unable to get through via the phoneline, please email fhft.aoscnsfph@nhs.net
Wexham Park

Monday - Sunday

8am - 4pm

Acute Oncology service cancer nurse specialist (AOS CNS) team 0300 615 3445 If you are unable to get through via the phoneline, please email fhft.aoscnswph@nhs.net

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park   Royal Surrey County Hospital (RSCH) via switchboard 01483 571 122 - please ask for the on-call maxillofacial doctor.  
Wexham Park

Monday - Friday

9am - 5pm

On-call junior dental doctor 07442 683 298 - please ask for the oral SHO or via switchboard 0300 614 5000 - bleep 4859. Out of hours please contact Northwick Park Hospital on 0208 864 3232

 

IMPORTANT: For Suspected Cauda Equina Syndrome or Metastatic Spinal Cord Compression i.e. patients with a history of saddle anaesthesia, bowel or bladder disturbance or myelopathy - advise the patient to go directly to ED as this is time critical. Where possible a telephone call directly to the Orthopaedic team would be much appreciated (via the numbers below) so they are aware that the patient is on their way, but not if this delays the patient presenting.

Please see GIRFT pathways:  Spinal – Suspected Cauda Equina Syndrome 2a – GIRFT – Pathways

For urgent spinal referrals that require a MRI please speak to Radiology directly:

Frimley Park Hospital: 0300 613 3680 

Wexham Park Hospital: 0300 615 5953

Please see the agreed process for primary care to access scans: Supported Direct Access to MRI and CT at FHFT communication

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park 24 / 7 SHO/Reg on-call

On-call SHO: 07468 764 766 - bleep 5115

On-call Reg: 07827 881 312 - bleep 5308

or via switchboard - 0300 614 5000

 
Wexham Park

Monday - Sunday

8am - 8pm

Consultant of the day

Consultant on-call T&O: 0300 614 5000 and ask for the consultant on-call 

On-call T&O SpR: 07786 855 519 

On-call T&O SHO: Via switchboard 0300 614 5000 - bleep 4424

On-call Ortho SHO: 07787 273 077

Trauma nurse practitioners:

Monday - Friday 7am - 5pm: 07767 001 952 or 07341 509 623 

Trauma co-ordinator:

Monday - Friday 7am - 3pm: 0300 615 0045

 

 

Please see: Paediatric advice and urgent referral process flow diagram

Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service (including ambulatory care), which offers same day assessment and admission support.

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley South - Frimley Park

Monday - Friday

9am - 6pm

Consultant

07881 352 600 Please note, if there is no answer, it means we are on another call, please try again in a few minutes.

Outside of these times please ask for the paediatric registrar via switchboard 0300 614 5000 - bleep 5100

 
Frimley North - HWPH 

Monday - Friday

9am - 6pm

Consultant

07919 175 643

Outside of these times please ask for the paediatric registrar via switchboard 0300 614 5000 - bleep 4516

 

 

Purpose of Frimley Health Paediatric Hotlines: 

  • For GP referrals to Acute Paediatrics.
  • For urgent advice from a consultant paediatrician. 
  • Please use these numbers to discuss all acute referrals, and any patients that need advice and guidance (A&G).  
  • For a professional conversation between the GP and consultant only, and we would ask that you ensure parents / carers are not present during this conversation. 
  • Please do not advise any non-emergency cases to attend ED. If sending emergencies to ED please inform Paediatrics with details via the hotline phone number. 
  • All other acute referrals can be discussed and seen, if clinically indicated in our Paediatric Assessment Unit (PAU). 
  • Unfortunately, at this time, we cannot book into the other site's PAU or take calls about a patient that is under the care of the other site’s teams.

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
FHFT Cross-site - Frimley Park and Wexham Park

Monday - Friday

8am - 4pm

Nurses

Admin team

Pain nurse: 0300 613 6700

Voice mail available to leave a message on 24 / 7. Calls are returned in business hours within 3-4 working days.

Note: this number is for clinical queries regarding existing patients.

Pain admin team : 0300 613 4201 (Option 4 --> Option 4)

 

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
FHFT cross-site - Frimley Park and Wexham Park

Monday - Friday

9am - 5pm

Pharmacy team

0300 613 4744

or fhft.medicines.information@nhs.net

 

Please find the national Specialist Pharmacy Service (SPS) details below:

Monday - Friday 9am - 5pm

0300 770 8564

asksps.nhs@sps.direct

This service is unable to answer questions relating to discharge medicines.

For Dental Medicines Advice and Breastfeeding Medicines Advice please see: Medicines Advice contact details – SPS - Specialist Pharmacy Service

 

Please see the agreed process for primary care to access scans: Supported Direct Access to MRI and CT at FHFT communication

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Friday 

9am - 5pm

Consultant 0300 613 3680

Additionally, for booking / appointment enquiries:

fhft.radiology.appt.authors@nhs.net

Wexham Park

Monday - Friday 

9am - 5pm

Radiology co-ordinator (Radiographer) 0300 615 5953 (radiology co-ordinator, the GP would be put through directly to the radiologist on duty).

Additionally, for booking / appointment enquiries:

fhft.radiology.secretarieshwph@nhs.net

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Friday

8am - 5pm

Respiratory advice / Respiratory CNS service

Respiratory nurse: 0300 613 3427 or 0300 613 3424

On-call respiratory registrar: 0300 613 3408

MADU consultant: 0300 613 3723

Outside of these hours, please call via switchboard 0300 614 5000 and ask for the Medical SpR

 
Frimley Park

Monday - Friday

8am - 4pm

TB nurses

07584 330 974

07899 065 303

 
Frimley Park

Monday - Friday

8:30am - 4:30pm

Lung cancer nurse specialist team 0300 613 3535 or bleep 5604  
Frimley Park

Monday, Tuesday, Thursday and Friday

8:30am - 5pm

Wednesday: 8:30am - 2:30pm

Sleep team

0300 613 3670

0300 613 3672

 
Wexham Park

Monday - Friday

9am - 5pm

Adult integrated respiratory (AIR) team nurse / physio

COPD: 0300 614 6796

Asthma / ILD: 0300 614 6466

Home oxygen: 0300 614 6459

Physiotherapy: (inc. bronchiectasis and PR) 0300 614 6469

GP Referrals via the AIRS service on eRS using the form in DXS
Wexham Park

Monday - Friday

8am - 4pm

Sleep and ventilation team  0300 615 9246  
Wexham Park

Monday - Friday

8am - 4pm

TB nurses

0300 614 6070

0300 614 6089

 

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

Monday - Friday

9am - 5pm

Consultant 07780 972 377  
Wexham Park

Monday - Friday

9am - 5pm

Registrar / Consultant Via switchboard 0300 614 5000 - ask for the Rheumatology registrar if unavailable please ask to be put through to the Rheumatology consultant of the week.  

 

Hospital site Enquiry Days / times Managed by Phone number Notes / instructions on how to access or use service
Frimley Park Emergency referrals to stroke service 24 / 7 Stroke nurse 0300 613 9331
Bleep 5635

Clinical phone and bleep to be called for emergency referrals.

All emergency referrals should be triaged through this number.

Frimley Park Discuss admitted stroke patients 24 / 7 Stroke unit (HASU and ASU) nurse in charge 0300 613 5848 To discuss any patients admitted.
Frimley Park Non-clinical enquiries for stroke consultants Monday to Friday 9am - 5pm Senior clinical administrator / clinical admin officers 0300 613 4693 / 0300 613 9831 For outstanding letters, triage or outpatient stroke enquiries for stroke consultants.
Frimley Park Clinical triage of TIA referrals Monday to Friday
8am - 4pm
TIA clinical phone

07887 293695 - (not to be given to patients).  
Out of hours, please call the stroke nurse - 0300 613 9331 / Bleep 5635

Clinical triage phone to be used for referral only into the TIA clinic

Frimley south’s TIA service is now live on eRS. 

Outstanding referrals for TIA patients should be emailed to fhft.fphtiareferral@nhs.net.

Frimley Park Discuss any outstanding referrals or appointments Monday to Friday
8am - 4pm
TIA Bleep Bleep 5539 To discuss any outstanding referrals or appointments
Wexham Park catchment acute service based at Wycombe Hospital Emergency referrals / enquiries to stroke service 24 / 7 Stroke nurse 07795 591295

Telephone for advice.

Email referral form to: buc-tr.tiareferralwycombe@nhs.net

Wexham Park stroke rehab unit Discuss patients admitted for stroke rehabilitation 24 / 7 Wexham Park Stroke Rehab Unit 0300 615 3160  
Wexham Park Non-clinical enquiries Monday to Friday
8.30am - 1pm
Clinical Admin Team Leader 0300 615 3473  

 

Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service, which offers same day assessment and admission support: SDEC (Including Ambulatory care) | NHS Frimley Health Foundation Trust (fhft.nhs.uk)

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park

7 days a week:

7am - 9pm

On-call registrar /  surgical assessment team / emergency surgical team

Emergency surgical team (EST) SHO
0300 613 3393 

Emergency surgical team (EST) registrar - general surgery (24 / 7):
0300 613 3737

 
Wexham Park 24 / 7

On-call surgical registrar

SDEC registrar for GP referrals
Monday to Sunday
8am - 8pm

On-call surgical registrar:
07881 324748

SDEC registrar for GP referrals:
07468 354436

 

 

Full details (including inclusion and exclusion criteria) of the urgent community response and frailty virtual ward:

Frailty virtual ward

Acute hospital Days / times phones are picked up Managed by Phone number
Frimley south -
Urgent care community response (UCR) - which covers Surrey Heath, North East Hampshire and Farnham
8am - 8pm
Last referral accepted at 6pm 
7 days a week

UCR Team

The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission. The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including advanced clinical practitioners (ACP), nurses, therapy, admin and geriatricians.
0300 614 9000 
Outside of these hours, the voicemail has the details of where to go out of hours.
Wexham
Frimley north -
Urgent care community response (UCR)  - which covers  Bracknell, Slough and Royal Borough of Windsor and Maidenhead
8am - 8pm
Last referral accepted at 6pm 
7 days a week

UCR Team

The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission. The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including advanced clinical practitioners (ACP), nurses, therapy, admin and geriatricians.
0300 365 1234
Outside of these hours, the Hub will advise.

The urgent community response (UCR) referral guidance

For further non-clinical information please contact Frimley ICS ageing well programme team via aminatta.colin@nhs.net.

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
Frimley Park 24/7 On-call urology team / emergency surgical take (EST) team 0300 613 3007
Weekend all day - via general surgery - 0300 613 3393
 
Wexham Park 24/7 Urology registrar - (Urgent referrals / complex patient who requires outpatient follow up) Urology registrar via switchboard 0300 614 5000 Please note: Any urgent calls get passed to the on-call urology SHO or registrar.
If they are unavailable, calls are passed to the urology consultant.

 

Acute hospital Days / times phones are picked up Managed by Phone number Notes / instructions on how to access or use service
FHFT - cross site  Monday to Friday
8am - 6pm
Vascular registrar 0300 613 3727  Direct line which is usually for emergency / limb threatening situations. 
Frimley Park Monday to Friday
8am - 6pm
Vascular nurses 0300 613 6302 Hub - emails checked on daily basis: fhft.vascular.nurses@nhs.net
Wexham Park Monday to Thursday
8am - 4pm
Please contact registrar on a Friday
Vascular nurses 07770 702053
Out of hours, please call via the switchboard - 0300 614 5000 and ask for the vascular registrar at Frimley Park.