Frailty virtual ward
Urgent advice for GPs / primary care clinicians only
This information is for GPs seeking urgent clinical advice only. Not to be used by patients. Thank you.
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service (including ambulatory care), which offers same day assessment and admission support.
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park (Medicine) | Monday - Friday 8am - 9pm Weekends 8am - 8pm |
Nurse in charge |
Out of hours, please call switchboard 0300 614 5000 and ask for the medical registrar. |
Senior medical presence cannot always be guaranteed on the unit. Calls asking for the medical registrar for advice should go through switchboard - 0300 614 5000 For AECU: Please complete referral form on DXS and email to: fhft. For practices that do not have DXS please use the AECU referral form. |
| Wexham Park (Medicine) |
Monday - Friday 9am - 10pm Weekends & Bank Holidays 9am - 9pm |
Nurse |
Out of hours, please call switchboard 0300 614 5000 and ask for the site manager or on-call medical registrar via switchboard bleep 4724. |
Senior medical presence cannot always be guaranteed on the unit. Calls asking for the Medical Registrar for advice should go through Switchboard - 0300 614 5000 For AECU: Please complete referral form on DXS and email to: fhft. For practices that do not have DXS please use the AECU referral form. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 8am - 6pm |
Consultant / SHO / registrar |
Via switchboard 0300 614 5000 Ask for the consultant of the day - bleep 5639. |
|
| Wexham Park |
Monday - Friday 8am - 4pm |
Medical workforce co-ordinator | 0300 615 3195 |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Cross site |
Monday - Friday 8am - 4pm |
Macmillan cancer navigators | 0300 613 3535 |
For the breast cancer nurse specialist teams at Frimley and The Parapet, please contact the Macmillan cancer navigators on 0300 613 3535 / fhft. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| BSPS - GP Helpline for general pathology queries and questions |
Monday - Friday 8am - 3:30pm |
BSPS |
0300 613 4117 or fhft. There is also support via GP Liaison s. |
BSPS ICE ONLY enquiries / issues:
fhft.
If urgent please call: 0300 613 3600
fhft.
If urgent please call: 0300 615 3411
|
Acute hospital |
Days / times phones are picked up |
Managed by |
Phone number |
Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Cross site |
Monday - Friday 9am - 5pm 24/7 (on call consultant) |
Infection team |
0300 613 4602 or email fhft. On call consultant / registrar via switchboard: 0300 614 5000 Please note they do not have access to lab results outside normal working hours. |
Please send email to fhft. If your email has not been answered within 24 hours, please call 0300 613 4602 |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| FHFT - Cross site (Cancer navigator) |
Monday - Friday 8am - 4pm (excluding Bank Holidays) |
Macmillan Cancer Navigators |
Urgent Chemo Queries: Frimley Park: 0300 613 1620 Wexham Park: 07769 365 360 All other queries: 0300 613 3535 or email: fhft. |
|
| FHFT - Cross site (Cancer information line) |
Monday - Friday 9am - 4pm (excluding Bank Holidays) |
Macmillan Cancer Information Centre | 0300 615 4886 or email: fhft. |
| Acute hospital | Service | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|---|
| Frimley Park | Consultant Advice | Monday - Friday 8am - 5pm | Cardiology consultant covering the CCU |
Out of hours via switchboard 0300 614 5000 |
|
| Frimley Park | Rapid Access Heart Failure and Diuretic Lounge | Monday - Friday 8am - 4pm | Heart failure nurses |
If unanswered, please leave a voicemail message. This answerphone inbox is regularly checked. |
|
| Frimley Park | Rapid Access Angina | Monday - Friday 8am - 4pm | Chest pain nurses |
Out of hours and bank holidays - please leave a voicemail. Messages are checked and actioned regularly by specialist nurses. |
|
| Wexham Park | Urgent Advice | 24/7 | On-call cardiology consultant / registrar |
Switchboard 0300 614 5000 Please ask for the on-call cardiology consultant or registrar. |
|
| Wexham Park | Heart Failure and Diuretic Lounge | Monday - Friday 8am - 4pm | Nurses / admin team |
If unanswered, please leave a voicemail message. |
|
| Wexham Park | Rapid Access Angina | Monday - Friday 8am - 4pm | CNS / admin |
0300 615 3517 (excluding bank holidays) If unanswered, please leave a voicemail message. Outside of these hours please ask for the on-call cardiology consultant or registrar via switchboard 0300 614 5000 |
|
| Wexham Park | Arrhythmia | Monday - Friday 8am - 5pm | CNS / admin |
If unanswered, please leave a voicemail message. PLEASE NOTE: Only for discussing patients currently under the arrhythmia team. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes/ instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 9am - 5pm |
Endocrine registrar |
07917 643 736 (Endo SpR) or Contact medical secretary (0300 613 4009 or 0300 613 9879) who will pass the message on to the relevant consultant. Outside of these hours, please call the switchboard (0300 614 5000) and ask for the on-call medical SpR - bleep 5371 or 5120. |
For advice and guidance, please use the function in ERS (monitored daily), ensuring you include any relevant blood test results. If the patient is already known to a particular consultant, please make this clear in the request or write to the consultant directly. |
| Frimley Park |
Monday - Friday 9am - 5pm |
Diabetes nurse specialist | 0300 613 4701 - bleep 5250 | |
| Wexham Park |
Monday - Friday 9am - 5pm |
Diabetes nurse advice line - Berkshire Healthcare NHS Foundation trust | 07798 636 429 | |
| Wexham Park |
Monday - Friday 9am - 5pm |
Endocrinology SpR |
Via switchboard - 0300 614 5000, ask for the endocrinology SPR. If the SPR is unavailable, please ask for the endocrinology ward consultant. Outside of these hours, please call the switchboard 0300 614 5000 and ask for the on-call medical SpR - bleep 5371 or 5120. |
For advice and guidance, please use the function in ERS (monitored daily), ensuring you include any relevant blood test results. If the patient is already known to a particular consultant, please make this clear in the request or write to the consultant directly. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Wexham Park |
Monday - Sunday 9am - 5pm |
Diabetes specialist podiatrists | 07827 843 005 or 0300 615 4221 |
Phone number to be used for clinical advice, to contact the urgent referral triage service, and for weekend referrals (from out of hours GPs and ED). Please note this is not an appointment service. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park | 24/7 |
ENT SHO |
07824 432 416 or via switchboard 0300 614 5000 - bleep 5289 | Please be reminded that the patient should be given a referral letter to bring with them. |
| Wexham Park | 24/7 | ENT SHO |
07774 332 554 or via switchboard 0300 614 5000 The fhft. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 9am - 5pm |
On-call consultant |
0300 373 5884 – option 1. Out of hours, please contact via switchboard (0300 614 5000) and ask for the on-call ophthalmologist - bleep 5547. If phone lines are busy, please email fph-tr. |
When calling within working hours (Mon-Fri), a nurse will triage your enquiry and book an appointment as appropriate. Please be reminded that the patient should be given a referral letter to bring with them. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday to Friday (excluding bank holidays) 8am – 4pm |
Virtual fracture clinic administrator | 07584 330 634 (advice only, not for referrals) | Referrals: Please complete the 'VFC Assessment Form', which can be found on DXS in the 'Frimley Health and Care Folder', and send to fhft. |
| Wexham Park |
Monday to Friday (excluding bank holidays) 8am – 4pm |
Physiotherapist or trauma nurse | 07584 558 292 (advice only, not for referrals) | Referrals: Please complete the 'VFC Assessment Form', which can be found on DXS in the 'Frimley Health and Care Folder', and send to fhft. |
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service (including ambulatory care), which offers same day assessment and admission support.
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Sunday 7:30am - 5pm |
Integrated frailty liaison team co-ordinators | 07920 757 286 | fhft. |
| Wexham Park |
Monday - Saturday 8am - 6pm Sunday: 8am - 4pm |
Integrated frailty liaison team co-ordinators | 07787 275 775 | fhft. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 9am - 5pm |
Gastroenterology registrar or consultant | 0300 613 3409 | Use the same number for GI bleeds. |
| Wexham Park |
Monday - Friday 9am - 5pm |
Consultant of the week | 0300 615 0061 |
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service (including ambulatory care), which offers same day assessment and admission support.
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Urgent Care Gynae Centre (UGCC) previously known as Early Pregnancy Unit (EPU). Monday - Sunday 8am - 8pm |
|
Early Pregnancy/UGCC admissions: 0300 613 6418 If call is unanswered, please call via the switchboard 0300 614 5000 and ask for the on-call SHO - bleep 5061 or on-call registrar - bleep 5566 |
For Early Pregnancy : Please complete referral form on DXS and email to: fhft. Once received, the team will then contact the patient to attend. For practices that do not have DXS click here for Early Pregnancy Referral Form. PLEASE NOTE UGCC/Early Pregnancy IS NOT a walk in service. |
| Wexham Park |
Urgent Care Gynae Centre (UGCC) previously known as Early Pregnancy Unit (EPU). Monday - Sunday 8am - 8pm |
Early Pregnancy/UGCC admissions: 0300 615 4429 If call is unanswered, please call via the switchboard 0300 614 5000 and ask for the gynae on-call team. |
For Early Pregnancy: Please complete referral form on DXS and email to: fhft. Once received, the team will then contact the patient to attend. For practices that do not have DXS click here for Early Pregnancy Referral Form. PLEASE NOTE UGCC/Early Pregnancy IS NOT a walk in service. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 9am - 5pm (advice line) 24/7 (on-call consultant) |
Consultant haematologist |
Haematology advice line 0300 613 3457 On-call consultant/registrar via switchboard 0300 614 5000 |
For urgent chemo queries only, call the hotline on 0300 613 1620 |
| Wexham Park | 24/7 (on-call consultant) | Consultant haematologist | On-call consultant/registrar via switchboard 0300 614 5000 - bleep 4221 for SpR (daytime only) | For urgent chemo queries only, call the hotline on 07769 365 360 |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park | 24 hrs available | Nurse in charge | 0300 613 3976 |
Non urgent advice please contact ward clerk via 0300 613 1523 Monday - Sunday 8am - 4pm |
| Wexham Park | 24 hrs available | Nurse in charge | 07425 676 713 |
Non urgent advice please contact ward clerk via 0300 615 3202 Monday - Sunday 8am - 4pm |
Urgent advice
| Acute hospital | Service | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|---|
| Frimley Park | IBD - urgent advice line | Monday - Friday 10am - 4pm | IBD nurses | 0300 613 3618 |
|
| Wexham Park | IBD - urgent advice line | Monday - Friday 10am - 4pm | IBD nurses | 0300 615 4897 |
Urgent advice only for:
• Known IBD diagnosis
• Appropriate tests to be performed
• Medication issues
• Uncontrolled active symptoms
Not to be used for expediting referrals to Gastro, or Endoscopy, or for making / amending appointments. Contact details and process for expediting referrals can be found here: Referrals & key contacts
We also continue to offer routine IBD advice and support – see details below:
| Acute hospital | Service | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|---|
| Frimley Park |
IBD advice line (for patients and GPs) |
24/7 (voicemail service - collected daily) | IBD nurses | 0300 613 6953 |
The team triages the voice messages Monday – Friday on clinical need, and they aim to call back within 48 hours. When leaving a message please include the following information: - Name - DOB - MRN or NHS No. - A brief message and a contact number. The team is also available via email for non-urgent enquires only (e.g. non flare-like symptoms).
Frimley Park: fhft. Wexham Park: fhft. |
| Wexham Park |
IBD advice line (for patients and GPs) |
Monday - Friday (excluding bank holidays) 9am - 5pm |
IBD nurses | 0300 615 3398 | See above. |
| Wexham Park | IBD coordinator |
Monday - Friday (excluding bank holidays) 8am - 4pm |
IBD coordinator | 0300 615 2203 | The IBD team at Wexham Park Hospital can be contacted via the IBD co-ordinator. The Team will triage the messages received through the IBD co-ordinator based on clinical need. They aim to call back within 48 hours. |
IBD advice & guidance can be found on ERS.
If you require advice from a specific consultant or general advice, please go via their clinical admin team: Referrals & key contacts
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Sunday 8am - 8pm |
Clinical nurse specialist | 07393 243 071 | |
| Frimley Park |
Monday - Friday 8am - 4pm |
Lead nurse consultant (cross site lead)
Deputy cross site lead |
Lead nurse consultant: 07769 673 065 Deputy cross site lead: 07384 878 481 |
|
| Frimley Park |
Monday - Friday 8am - 4pm |
Outpatient antimicrobial nurse (OPAT) HIMS (Home Infection Management Service) |
07467 353 691 or bleep 5935 | |
| Frimley Park |
Monday - Friday 8am - 4pm |
IVAS nurse manager | 0300 613 2630
0300 613 3541 – patients only |
|
| Frimley Park |
Monday - Sunday 8am - 4pm |
IVAS nurse co-ordinator | 0300 613 1418 | |
| Wexham Park |
Monday - Sunday 8am - 8pm |
Clinical nurse specialist | 07917 070 523 | |
| Wexham Park |
Monday - Friday 8am - 4pm |
Outpatient antimicrobial nurse (OPAT) HIMS (Home Infection Management Service) |
0300 615 3380 or 07393 243 068 |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| FHFT Cross site - MAMAs | 24 / 7 | MAMAs - Midwife | ||
| FRIMLEY ICS & FHFT Maternity | N/A | Online information available online | https:// |
Link contains advice regarding women who are considering pregnancy, advice regarding newly pregnant women, and how to manage common medical problems in pregnancy. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| FHFT - Cross site |
Saturday / Sunday and bank holidays: 9am - 1pm |
Medical examiner |
Please note: this is a direct line to switchboard avoiding the voice recognition and needing to press option 2. Please ask for the on-call medical examiner and you will be passed through. |
Medical examiner when there is the need for an urgent release of a body following the death, relating to organ, tissue donation or a faith death. |
| Frimley Park |
Monday - Friday 9am - 5pm |
Medical examiner | 07770 731 417 | Frimley South: fhft. |
| Wexham Park |
Monday - Friday 9am - 5pm |
Medical examiner | 07584 114 565 | Frimley North: fhft. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 8:30am - 4:30pm |
Medical consultants and the clinical admin team |
The Clinical admin team will advise if there is no consultant available to help. If this is the case, please contact the SpR on-call at St Georges (0208 672 1255 ask for SpR on-call). |
|
| Frimley Park |
Monday - Friday 8:30am - 4:30pm |
Multiple Sclerosis services - MS nurse | 07467 353 692 |
This is a non-emergency advice line. Please leave a voicemail if unanswered and we will aim to return your call within two working days. |
| Frimley Park |
Monday - Friday 8:30am - 4:30pm |
Epilepsy services - Epilepsy nursing team |
This is a non-emergency advice line. If your phone call is unanswered, please email fhft. Please note that the team is only able to give specific clinical advice for patients currently under the care of the Frimley Park neurologists. |
|
| Heatherwood |
Monday - Friday 8:30am - 4pm |
Integrated neurology MDT hub | 0300 614 7227 |
This is a non-emergency advice line. If your call is unanswered, please leave a voicemail. Someone will endeavour to respond within 48 - 72hrs. |
| Wexham Park |
Monday - Friday 8:30am - 4pm |
Medical consultants and the clinical admin team | ||
| Wexham Park |
Monday - Friday 8:30am - 4pm |
Multiple Sclerosis services - MS nurse | 07974 324 344 |
This is non-emergency advice line. If your phone call is unanswered, please email fhft. |
| Wexham Park |
Monday - Friday 8:30am - 4pm |
Parkinson's services - Parkinson's nursing Team |
0300 614 7227 or email fhft. |
This is a non-emergency advice line. If your call is unanswered, please leave a voicemail. Someone will endeavour to respond within 48 - 72hrs. |
| Wexham Park |
Monday - Friday 8:30am - 4pm |
Epilepsy services - Epilepsy nursing team | 07825 061 135 |
This in a non emergency advice line. If your phone call is unanswered, please email fhft. Please note that the team is only able to give specific clinical advice for patients currently under the care of the Wexham Park neurologists. |
| Farnham Hospital |
Monday - Friday 8:30am - 4:30pm |
Community Multiple Sclerosis services Community MS nurse Community MS administrator |
Fleet SPA will forward message to MS nurse via email fhft. |
Areas covered: Farnham, NE Hants & Surrey Heath. Patients will know if they are under FPH MS Team or Farnham MS Service. Calls are being returned between 9am - 4pm Monday - Friday. |
| Farnham Hospital |
Monday - Friday 9am - 5pm |
Community Parkinson’s service (HCRG) Community Parkinson’s nurse administrator Parkinson’s nurse |
01483 908 183 (voicemail service) |
Areas covered: Farnham, NE Hants & Surrey Heath. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Sunday 8am - 4pm |
Acute Oncology service cancer nurse specialist (AOS CNS) team | 0300 613 4752 or via switchboard 0300 614 5000 - bleep 5670 | If you are unable to get through via the phoneline, please email fhft. |
| Wexham Park |
Monday - Sunday 8am - 4pm |
Acute Oncology service cancer nurse specialist (AOS CNS) team | 0300 615 3445 | If you are unable to get through via the phoneline, please email fhft.aoscnswph@nhs.net |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park | Royal Surrey County Hospital (RSCH) | via switchboard 01483 571 122 - please ask for the on-call maxillofacial doctor. | ||
| Wexham Park |
Monday - Friday 9am - 5pm |
On-call junior dental doctor | 07442 683 298 - please ask for the oral SHO or via switchboard 0300 614 5000 - bleep 4859. | Out of hours please contact Northwick Park Hospital on 0208 864 3232 |
IMPORTANT: For Suspected Cauda Equina Syndrome or Metastatic Spinal Cord Compression i.e. patients with a history of saddle anaesthesia, bowel or bladder disturbance or myelopathy - advise the patient to go directly to ED as this is time critical. Where possible a telephone call directly to the Orthopaedic team would be much appreciated (via the numbers below) so they are aware that the patient is on their way, but not if this delays the patient presenting.
Please see GIRFT pathways: Spinal – Suspected Cauda Equina Syndrome 2a – GIRFT – Pathways
For urgent spinal referrals that require a MRI please speak to Radiology directly:
Frimley Park Hospital: 0300 613 3680
Wexham Park Hospital: 0300 615 5953
Please see the agreed process for primary care to access scans: Supported Direct Access to MRI and CT at FHFT communication
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park | 24 / 7 | SHO/Reg on-call |
On-call SHO: 07468 764 766 - bleep 5115 On-call Reg: 07827 881 312 - bleep 5308 or via switchboard - 0300 614 5000 |
|
| Wexham Park |
Monday - Sunday 8am - 8pm |
Consultant of the day |
Consultant on-call T&O: 0300 614 5000 and ask for the consultant on-call On-call T&O SpR: 07786 855 519 On-call T&O SHO: Via switchboard 0300 614 5000 - bleep 4424 On-call Ortho SHO: 07787 273 077 Trauma nurse practitioners: Monday - Friday 7am - 5pm: 07767 001 952 or 07341 509 623 Trauma co-ordinator: Monday - Friday 7am - 3pm: 0300 615 0045 |
Please see: Paediatric advice and urgent referral process flow diagram
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service (including ambulatory care), which offers same day assessment and admission support.
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley South - Frimley Park |
Monday - Friday 9am - 6pm |
Consultant |
07881 352 600 - Please note, if there is no answer, it means we are on another call, please try again in a few minutes. Outside of these times please ask for the paediatric registrar via switchboard 0300 614 5000 - bleep 5100 |
|
| Frimley North - HWPH |
Monday - Friday 9am - 6pm |
Consultant |
Outside of these times please ask for the paediatric registrar via switchboard 0300 614 5000 - bleep 4516 |
Purpose of Frimley Health Paediatric Hotlines:
- For GP referrals to Acute Paediatrics.
- For urgent advice from a consultant paediatrician.
- Please use these numbers to discuss all acute referrals, and any patients that need advice and guidance (A&G).
- For a professional conversation between the GP and consultant only, and we would ask that you ensure parents / carers are not present during this conversation.
- Please do not advise any non-emergency cases to attend ED. If sending emergencies to ED please inform Paediatrics with details via the hotline phone number.
- All other acute referrals can be discussed and seen, if clinically indicated in our Paediatric Assessment Unit (PAU).
- Unfortunately, at this time, we cannot book into the other site's PAU or take calls about a patient that is under the care of the other site’s teams.
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| FHFT Cross-site - Frimley Park and Wexham Park |
Monday - Friday 8am - 4pm |
Nurses Admin team |
Pain nurse: 0300 613 6700 Voice mail available to leave a message on 24 / 7. Calls are returned in business hours within 3-4 working days. Note: this number is for clinical queries regarding existing patients. Pain admin team : 0300 613 4201 (Option 4 --> Option 4) |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| FHFT cross-site - Frimley Park and Wexham Park |
Monday - Friday 9am - 5pm |
Pharmacy team |
or fhft.
|
Please find the national Specialist Pharmacy Service (SPS) details below: Monday - Friday 9am - 5pm This service is unable to answer questions relating to discharge medicines. For Dental Medicines Advice and Breastfeeding Medicines Advice please see: Medicines Advice contact details – SPS - Specialist Pharmacy Service |
Please see the agreed process for primary care to access scans: Supported Direct Access to MRI and CT at FHFT communication
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 9am - 5pm |
Consultant | 0300 613 3680 |
Additionally, for booking / appointment enquiries: |
| Wexham Park |
Monday - Friday 9am - 5pm |
Radiology co-ordinator (Radiographer) | 0300 615 5953 (radiology co-ordinator, the GP would be put through directly to the radiologist on duty). |
Additionally, for booking / appointment enquiries: |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 8am - 5pm |
Respiratory advice / Respiratory CNS service |
Respiratory nurse: 0300 613 3427 or 0300 613 3424 On-call respiratory registrar: 0300 613 3408 MADU consultant: 0300 613 3723 Outside of these hours, please call via switchboard 0300 614 5000 and ask for the Medical SpR |
|
| Frimley Park |
Monday - Friday 8am - 4pm |
TB nurses | ||
| Frimley Park |
Monday - Friday 8:30am - 4:30pm |
Lung cancer nurse specialist team | 0300 613 3535 or bleep 5604 | |
| Frimley Park |
Monday, Tuesday, Thursday and Friday 8:30am - 5pm Wednesday: 8:30am - 2:30pm |
Sleep team | ||
| Wexham Park |
Monday - Friday 9am - 5pm |
Adult integrated respiratory (AIR) team nurse / physio |
COPD: 0300 614 6796 Asthma / ILD: 0300 614 6466 Home oxygen: 0300 614 6459 Physiotherapy: (inc. bronchiectasis and PR) 0300 614 6469 |
GP Referrals via the AIRS service on eRS using the form in DXS |
| Wexham Park |
Monday - Friday 8am - 4pm |
Sleep and ventilation team | 0300 615 9246 | |
| Wexham Park |
Monday - Friday 8am - 4pm |
TB nurses |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
Monday - Friday 9am - 5pm |
Consultant | 07780 972 377 | |
| Wexham Park |
Monday - Friday 9am - 5pm |
Registrar / Consultant | Via switchboard 0300 614 5000 - ask for the Rheumatology registrar if unavailable please ask to be put through to the Rheumatology consultant of the week. |
| Hospital site | Enquiry | Days / times | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|---|
| Frimley Park | Emergency referrals to stroke service | 24 / 7 | Stroke nurse | 0300 613 9331 Bleep 5635 |
Clinical phone and bleep to be called for emergency referrals. All emergency referrals should be triaged through this number. |
| Frimley Park | Discuss admitted stroke patients | 24 / 7 | Stroke unit (HASU and ASU) nurse in charge | 0300 613 5848 | To discuss any patients admitted. |
| Frimley Park | Non-clinical enquiries for stroke consultants | Monday to Friday 9am - 5pm | Senior clinical administrator / clinical admin officers | 0300 613 4693 / 0300 613 9831 | For outstanding letters, triage or outpatient stroke enquiries for stroke consultants. If unanswered, please leave a voicemail message, this answerphone inbox is regularly checked. |
| Frimley Park | Clinical advice and guidance for stroke and TIA | Monday to Friday 9am - 5pm |
TIA / stroke advice and guidance clinical phone |
07887 293695 - (not to be given to patients). |
Clinical triage phone to be used for referral into the TIA clinic and advice regarding non urgent stroke referrals. Frimley south’s TIA service is now live on eRS. Outstanding referrals for TIA patients should be emailed to fhft. |
| Wexham Park catchment acute service based at Wycombe Hospital | Emergency referrals / enquiries to stroke service | 24 / 7 | Stroke nurse | 07795 591295 |
Telephone for advice. Email referral form to: buc-tr. |
| Wexham Park stroke rehab unit | Discuss patients admitted for stroke rehabilitation | 24 / 7 | Wexham Park Stroke Rehab Unit | 0300 615 3160 | |
| Wexham Park | Non-clinical enquiries | Monday to Friday 8.30am - 1pm |
Clinical Admin Team Leader | 0300 615 3473 |
Full details (including inclusion and exclusion criteria) of our Same Day Emergency Care (SDEC) service, which offers same day assessment and admission support: SDEC (Including Ambulatory care) | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park |
7 days a week: 7am - 9pm |
On-call registrar / surgical assessment team / emergency surgical team |
Emergency surgical team (EST) SHO Emergency surgical team (EST) registrar - general surgery (24 / 7): |
|
| Wexham Park | 24 / 7 |
On-call surgical registrar SDEC registrar for GP referrals |
On-call surgical registrar: SDEC registrar for GP referrals: |
Full details (including inclusion and exclusion criteria) of the urgent community response and frailty virtual ward:
| Acute hospital | Days / times phones are picked up | Managed by | Phone number |
|---|---|---|---|
| Frimley south - Urgent care community response (UCR) - which covers Surrey Heath, North East Hampshire and Farnham |
8am - 8pm Last referral accepted at 6pm 7 days a week |
UCR Team The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission. The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including advanced clinical practitioners (ACP), nurses, therapy, admin and geriatricians. |
0300 614 9000 Outside of these hours, the voicemail has the details of where to go out of hours. |
| Wexham Frimley north - Urgent care community response (UCR) - which covers Bracknell, Slough and Royal Borough of Windsor and Maidenhead |
8am - 8pm Last referral accepted at 6pm 7 days a week |
UCR Team The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission. The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including advanced clinical practitioners (ACP), nurses, therapy, admin and geriatricians. |
0300 365 1234 Outside of these hours, the Hub will advise. |
The urgent community response (UCR) referral guidance
For further non-clinical information please contact Frimley ICS ageing well programme team via aminatta.
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| Frimley Park | 24/7 | On-call urology team / emergency surgical take (EST) team | 0300 613 3007 Weekend all day - via general surgery - 0300 613 3393 |
|
| Wexham Park | 24/7 | Urology registrar - (Urgent referrals / complex patient who requires outpatient follow up) | Urology registrar via switchboard 0300 614 5000 | Please note: Any urgent calls get passed to the on-call urology SHO or registrar. If they are unavailable, calls are passed to the urology consultant. |
| Acute hospital | Days / times phones are picked up | Managed by | Phone number | Notes / instructions on how to access or use service |
|---|---|---|---|---|
| FHFT - cross site | Monday to Friday 8am - 6pm |
Vascular registrar | 0300 613 3727 | Direct line which is usually for emergency / limb threatening situations. |
| Frimley Park | Monday to Friday 8am - 6pm |
Vascular nurses | 0300 613 6302 | Hub - emails checked on daily basis: fhft. |
| Wexham Park | Monday to Thursday 8am - 4pm Please contact registrar on a Friday |
Vascular nurses | 07770 702053 Out of hours, please call via the switchboard - 0300 614 5000 and ask for the vascular registrar at Frimley Park. |