Proxy access guide
What is MyFrimleyHealth Record?
MyFrimleyHealth Record offers personalised and secure online access to your medical records. It enables you to manage and receive information about your health. With MyFrimleyHealth Record, you can:
- Schedule medical appointments.
- View your health information, including medication, allergies, test results, and more.
- Access resources for trusted health information.
- Message your care team.
More information about the MyFrimleyHealth Record features
Is there a fee to use MyFrimleyHealth Record?
No, MyFrimleyHealth Record is a free service for all patients.
What do I need to use MyFrimleyHealth Record?
You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyFrimleyHealth Record mobile app on a mobile device.
How is MyFrimleyHealth Record secure?
We take great care to ensure your health information is kept confidential and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Different to conventional email, all MyFrimleyHealth Record messaging is done while you are securely logged in to our website or mobile app.
We have ensured your account stays secure by having two-step verification. With this feature, you must enter a code that is sent to you by email or text message to log in to MyFrimleyHealth Record, in addition to using your username and password. For more information, check out our helpful video on two-step verification. Please note you must use an email address or mobile number that only you have access to for MyFrimleyHealth Record to ensure that that only you have access to your account. If you would like someone else such as a family member, carer, or Power of Attorney to have access to your information in MyFrimleyHealth Record, you can set this up by granting them Proxy Access. This requires them to also have a MyFrimleyHealth Record account.
How do I sign up?
There are several methods of MyFrimleyHealth Record signup that might be used by different departments across your healthcare organisation:
- Clinic staff might sign you up directly while you're at the front desk or in the consulting or treatment room.
- You might receive a MyFrimleyHealth Record activation code on your After Visit Summary.
- You might receive a text message or email with an activation code when you come in for a visit.
- You might be able to use self-signup online to create a MyFrimleyHealth Record account by matching your information against what is on file in your medical record.
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
If you don’t have an activation code, you can request one on the sign-up page. You can also contact us. After we verify your information, you will receive a new code.
My activation code does not work. What should I do?
For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, please contact us.
When can I see my test results in MyFrimleyHealth Record?
With MyFrimleyHealth Record, you can view some test results such as normal blood tests as soon as they become available. Other results, such as abnormal results and radiology reports will be automatically released after 21 days unless a clinician specifies otherwise. This gives an opportunity for the clinician who requested the test to review the result and add additional comments or interpretation if necessary. Inpatient results are not currently released to MyFrimleyHealth Record.
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I can’t see all my results, why is this?
Results may not always be available in MyFrimleyHealth Record and some results are only added if the clinician feels it’s appropriate or has already discussed the results with you.
If you’re having a test that does not get added to MyFrimleyHealth Record automatically, your healthcare team will tell you how and when you will get your results.
Tests ordered by your GP will not display in MyFrimleyHealth Record. GPs will communicate these results with you.
If you were expecting to see your results on MyFrimleyHealth Record and feel you have been waiting too long, please contact the service your appointment was with.
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I am concerned about a result, what should I do?
If you’re worried about your test results and what they mean, contact a member of the team caring for you. They will be able to answer any questions you have and explain the test results in more detail. You can use MyFrimleyHealth Record to contact your clinical team if you have a question about results or a query about the care you are receiving.
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If I send a message to my clinician, when can I expect a reply?
Our response times may vary, it may take a few days for us to respond to a message and response times may vary between different departments. If you do not receive a response in a reasonable time, please contact your team by telephone. Departmental contact numbers are normally listed on clinic letters.
Please note that MyFrimleyHealth Record messages should not be used in urgent situations. For more urgent issues, consider contacting NHS 111, your GP, or a pharmacy first, or dial 999 if it is an emergency.
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Where can I update my personal information?
On the Personal Information page in MyFrimleyHealth Record, you can update your address, phone number, email address, preferred name, and other personal details at any time so that the Trust always has the most up-to-date information in your record.
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How do I change my legal name in MyFrimleyHealth Record?
To make a request to change your legal name, please contact us.
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What should I do if some of my information in MyFrimleyHealth Record is incorrect?
Your MyFrimleyHealth Record information comes directly from your electronic medical record at the Trust. Ask your clinician to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
Can I give permission for a family member or carer to access my information in MyFrimleyHealth Record?
Yes, MyFrimleyHealth Record Proxy Access allows you to give permission for other trusted individuals to access your medical records. You must be at least 18 years old to have proxy access to another person’s medical record.
More information on proxy access.
Can I access my baby’s or children’s records in MyFrimleyHealth Record?
Yes. If you have maternity care at Frimley Health, you will be given proxy access to your baby’s MyFrimleyHealth Record account when the new baby’s record is created. If your baby or child does not have a MyFrimleyHealth Record account and is under our care, you can request child proxy access by emailing the MyFrimleyHealth Record helpdesk, email us (fhft.
If you know of somebody that has proxy access to a child that should not have access, please email us (fhft.
More information on proxy access.
Can my spouse and I share one MyFrimleyHealth Record account?
No, each account is specific to each patient so each person must have their own account. You can agree for your spouse to have proxy access to your MyFrimleyHealth Record if you choose to do so. This can be set up from your MyFrimleyHealth Record account.
More information on proxy access.
Are there different types of Proxy Access?
Yes, there are different types of proxy access including child proxy and adult proxy. Proxy access to adult accounts can be configured to give full access to everything in MyFrimleyHealth Record or partial access, e.g. details of hospital appointments and scheduling only.
More information on proxy access.
I am a teenager or young adult and would prefer my parents/guardians do not have access to my MyFrimleyHealth Record account, can they be removed as proxies?
Yes, by emailing the MyFrimleyHealth Record Helpdesk, click here to contact us.
I forgot my username or password. What should I do?
If you're having trouble logging in, click forgot username or forgot password. You will go through two-step verification to verify your identity so you can recover your username or password. You can also email us (fhft.
Where can I find my NHS number?
You can find your NHS number on the homepage of the NHS app if you are already signed up. Alternatively, you can retrieve it through the NHS website.
I didn't receive my two-step verification code. What should I do?
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, please email us (fhft.
I was logged out of MyFrimleyHealth Record. What happened?
We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyFrimleyHealth Record, you will be automatically logged out. We recommend that you log out of MyFrimleyHealth Record if you need to leave your computer for even a short period of time.
What do I do if I get locked out of my account?
To have your account re-activated, please email us (fhft.
I have multiple MyChart accounts. How do I link them together?
If you've been seen at another healthcare organisation, you might be able to view information from that medical record in MyFrimleyHealth Record. You might have heard of this feature referred to as Happy Together. This includes information from other organisations, such as:
- Allergies
- Care team
- Health issues
- Medication
- Messages
- Test results
- Visits
To view this information, you must link your account. Please watch our video tutorial on how to do this.
How do I delete my account?
You can deactivate your MyFrimleyHealth Record account.
Who do I contact if I have further questions?
Call our help desk on 0300 614 1360.
Or email us at fhft.