-
Suspected cancer referral forms, patient leaflets and guidelines
Cancer services
- Patient information leaflet - July 2024
- 2WW e-RS redirection process for Primary Care - October 2022
- 2WW e-RS redirection process for Secondary Care - October 2022
- Access Policy - Updated April 2024
Contact numbers patient related appointment queries (including 2WW)
Main booking team - Frimley Park
0300 613 4201
Main booking team - Heatherwood and Wexham Park
0300 614 7919
Gynaecology booking team - Frimley Park
0300 613 4127
Gynaecology booking team - Wexham Park
0300 615 4502
All referrals should be sent via NHS e-Referrals to the appropriate service however there a few exceptions where referring organisations do not have access to NHS e-Referrals.
Please ensure that the e-mail is sent with High Priority we would also recommend requesting a 'read receipt' and clearly mark in the subject field 'Urgent Suspected Cancer Referral'
Service Frimley South Frimley North Brain and CNS fhft.neuromedsecs@nhs.net fhft.neurologysecretarieshwph@nhs.net Breast fhft.breastclinicaladminfph.nhs.net fhft.breastparapetadmin@nhs.net Cancer of Unknown Primary (CUP) fhft.aoscnsfph@nhs.net fhft.aoscnswph@nhs.net Paediatrics fhft.paediatricoutpatientbookingcentre@nhs.net Lower GI fhft.colorectalclinicaladminfph@nhs.net fhft.gensurgery.clinicaladminhwph@nhs.net Upper GI fhft.ugiclinicaladminfph@nhs.net fhft.gastroenterologysecretarieswph@nhs.net Head and Neck fhft.entclinicaladminfph@nhs.net fhft.entclinicaladminhwph@nhs.net Haematology fhft.haematologysecretariesfph@nhs.net fhft.haematologysecretarieshwph@nhs.net Lung fhft.respiratorysecretariesfph@nhs.net fhft.respiratory.admin@nhs.net Non Specific Symptoms (NSS) fhft.nss@nhs.net Skin fhft.dermatologysecretariesfph@nhs.net fhft.dermatologysecretarywph@nhs.net Urology fhft.urologyclinicaladminfph@nhs.net fhft.urology.clinicaladminhwph@nhs.net Suspected cancer referral forms
- FHFT Brain and CNS - Oct 2020
- FHFT Breast and symptomatic - April 2023
- FHFT Children and young people - Jan 2024
- FHFT GI, Lower 2020
- FHFT GI, Upper 2019
- FHFT Gynaecology - April 2023
- FHFT Head and neck - April 2023
- FHFT Haematology- Oct 2020
- FHFT Lung - April 2023
- FHFT Urology - April 2023
- FHFT-Suspected Cancer Unknown Primary (CUP)-Referral Form December 2023
- FHFT-Suspected Cancer Non Specific (Vague) Symptoms (NSS)-Referral Form- Feb 2024
- FHFT Skin - December 2021
Bone and sarcoma
- Frimley Park - FPH Bone and sarcoma updated Sept 2024
- Heatherwood and Wexham - Oxford Uni Hosp - Suspected sarcoma or bone tumour referral form March 2020
Suspected cancer referral guidelines
- FHFT Referral guidelines - Breast Jul 2023
- FHFT Referral guidelines - Brain and CNS
- FHFT Referral guidelines - Lower GI
- FHFT Referral guidelines - Upper GI
- FHFT Referral guidelines - Gynaecology Jul 2023
- FHFT Referral guidelines - Head and neck Jul 2023
- FHFT Referral guidelines - Haematology
- FHFT Referral guidelines - Lung and pleural Jul 2023
- FHFT referral guidelines - Skin
- FHFT Referral guidelines - Urology Jul 2023
- FHFT Non Specific Symptoms (NSS) and CUP pathways FAQs - Dec 2023
- FHFT Non Specific Symptoms (NSS) and CUP Pathways- GP Guidelines- Feb 2024
- FHFT Non Specific Symptoms (NSS)patient information leaflet 24 Nov 2023
-
Referral details for services not on e-RS / out of area
Please refer to DXS for the most up to date referral forms and referral pathways.
If you do not have DXS or cannot find the form/pathway you are looking for, please use the email address below giving details of the form required: fhft.gpcommunications@nhs.net
Frimley Health (cross site referral forms / guidance)
- Fertility clinic:
- Virtual fracture clinic:
- Orthotics & appliances:
- Please e-mail the referral form click here to fhft.appliance.office@nhs.net or call 0300 615 3505
- Radiology out of area requesting (For use only when ICE electronic requesting is not an option):
- Radiology out of area Request form – April 2023
- For X-rays, please complete the above form and give it to the patient to bring it to the Radiology Department. For other radiology requests, please complete and email the form to:
-
- Frimley Park Hospital: fhft.radiology.appt.authors@nhs.net
- Wexham Park Hospital: for CT: fhft.radiologyctscanshwph@nhs.net, for Ultrasound: fhft.radiologyusscanshwph@nhs.net, for MRI: fhft.radiologymrihwph@nhs.net and for Private Patients: fhft.radiologyprivatepatientbookinghwph@nhs.net,
-
Frimley Park (Frimley South)
- BCG Referral Form
- Physiotherapy department: fhft.therapies@nhs.net
- Anticoagulation team: fhft.anticoagulant.clinic@nhs.net
- Radiology - for those practices who do not have ICE functionality please email fhft.radiology.appt.authors@nhs.net
- IVAS Service - Frimley South Only - Referrals for the IVAS Service should be e-mailed to fhft.IVAS@nhs.net. A referral proforma with all details of inclusion and exclusion criteria are available on DXS in the following location: Frimley Health and Care Folder/Iron Transfusions or if you do not have access to DXS click here for the form: IVAS Referral Form
Wexham Park (Frimley North)
- BCG referral form Please email referral to fhft.tbteamwexham@nhs.net. Referrals can also be made via phone: 01753 636 070
- Early pregnancy unit: fhft.earlypregnancyandugccwph@nhs.net GPs can also call: 0300 615 4429. For further details visit: www.fhft.nhs.uk/gps/gp-centre/sdec-including-ambulatory-care/ See WPH Gynae ‘Urgent Gynae Care Centre (UGCC)’
- Physiotherapy: fhft.physiotherapyhwd@nhs.net
- Plastics Urgent Care Clinic (PUC): fhft.plasticsurgentcare@nhs.net
- Closed Hand Injury Clinic (CHIC): fhft.plasticshandclinicwph@nhs.net
- Radiology- requests via ICE
- Requesting Lumbar Spine X-Rays on ICE
- VTE and Anticoagulation clinic: fhft.pharmacy.anticoagulation@nhs.net
Frimley North ICE referral route now closed
From the launch of Epic, the new EPR system on Saturday 11 June, ICE should no longer be used for sending referrals to FHFT. ICE is now only used as an order comms solution for Pathology and Radiology.
Full details of the EPIC changes affecting Primary Care including changes to the use of ICE can be found at: epic-update-for-primary-care-may-2022-version-7-final-08062022.pdf (fhft.nhs.uk).
Click here for further details on how to refer to services using the new referral route e.g., via eRS or via an email address.
Other guides and sources of information and support can be found on the Epic section of the FHFT GP centre website: Epic EPR at Frimley Health | NHS Frimley Health Foundation Trust (fhft.nhs.uk).
Here are the contact details for assistance with ICE/Radiology ordering:
ICE/Radiology Ordercomms during Epic Go Live
Email: fhft.iceepicsupport@nhs.net (monitored by BSPS / Frimley Epic IT team, from Monday – Friday, 9am – 5pm).
If urgent, please call BSPS IT Team on:
0300 613 3600
Management support: Andy Pember, Mobile: 07584 114437.
BSPS ICE ONLY enquiries
Surrey team (Frimley South)
Berkshire team (Frimley North)
If urgent please call:
0300 613 3600
For those practices who do not have ICE functionality:
Radiology out of area Request form – April 2023 - For X-rays, please complete the form and give it to the patient to bring it to the Radiology Department. For other radiology requests, please complete and email the form to:
Frimley Park: fhft.radiology.appt.authors@nhs.net,
Wexham Park: For CT: fhft.radiologyctscanshwph@nhs.net, For Ultrasound: fhft.radiologyusscanshwph@nhs.net, For MRI: fhft.radiologymrihwph@nhs.net, For Private Patients: fhft.radiologyprivatepatientbookinghwph@nhs.net
Please note for radiology requests at Frimley Park which are emailed, they will need to be physically signed by the requestor. Digital signature not acceptable unless emailed directly from the requestor themselves using a secure NHS email account. It is a legal requirement for requests to have a signature of the referrer in order for us to be able to image the patient. If we image a patient without an appropriate signature, then we are in breach of our working license, which is obviously something that there is absolutely no flex on. We have agreed that we can accept requests which are sent to us electronically direct from the referrer, using their own secure @nhs.net e-mail address, as this gives us adequate proof of referrer identity and intent to refer, in place of a formal signature.
Patients often call various departments in the Trust in particular the Radiology asking for results. Unfortunately the team are not able to give these results and advise patients that they need to go to the requestor of the diagnostic to obtain this information.
-
e-Referrals
NHS e-Referrals Service
Frimley Health is committed to making available a full Directory of Services (DoS) to referrers through the e-Referrals Service (e-RS).
We actively encourage the use of e-RS as the preferred method for all first outpatient and diagnostic referrals into the trust. To facilitate this activity we will regularly undertake a review of outpatient services and work with the wider referring community to promote any changes. The DoS is designed to ensure that referrers can quickly and accurately locate services to meet the needs of patients.
We welcome any feedback on how our services are set up on e-RS by contacting the NHS e-Referrals manager sara.gant@nhs.net or fhft.gpcommunications@nhs.net
Primary Care requests for training and urgent e-RS queries
GP practices in Berkshire, Hampshire and Surrey should contact South Central and West CSU. Please see below details the website has lots of training material available which may assist you with your query.
Email
Website
The Frimley Training Hub: https://frimleytraininghub.co.uk/
Key Contacts:
Name, Title Support details Contact details East Berkshire Rose Elhamamy (DXS Lead Frimley Collaborative, e-Referrals & Referral Management Lead for ICS) rose.elhamamy@nhs.net Buckinghamshire Robert Nesbitt robertnesbitt@nhs.net NE Hants and Farnham Olivia Shaw o.shaw@nhs.net Surrey Heath Claire Norfolk claire.norfolk1@nhs.net CSU Training Team (eRS and DXS) Any issues you may experience with connectivity or process around making a referral should continue to be raised with the CSU training team. Also if you need further DXS assistance on DXS or new staff need training.
Training.scwcsu@nhs.netDXS- Significant Issues or Improvement ideas Rose Elhamamy (DXS Lead Frimley Collaborative, e-Referrals & Referral Management Lead for ICS) rose.elhamamy@nhs.net DXS Content Related Query/change to forms or pathways DXS ICS Team dxsfrimleyics@nhs.net DXS Technical Support For technical issues on DXS supportuk@dxs-systems.com
Or
Tel: 0800 028 0004 option 1.FHFT Referral Support On FHFT GP Centre Webpage. This section covers :
Expediting referrals
Non eRS referrals and Details/guidelines on 2WW Referrals for those GPs who do not have DXS
EBIshttps://www.fhft.nhs.uk/gps/gp-centre/e-referrals-cb/ FHFT e-Referrals Manager FHFT First point of contact for anything related to the e-Referrals system at Frimley Health, this may range from patient referral queries, directory of service questions and triage outcomes. Sara Gant - sara.gant@nhs.net FHFT GP Interface Development Support Team Where you have been unable to contact the service or resolve a problem, we can assist with process and service enquiries. fhft.gpcommunications@nhs.net
(managed by Susie Gasson and Tina Southby)Main booking team - Frimley Park General bookings enquires 0300 613 4201 Main booking team - Heatherwood & Wexham Park General bookings enquires 0300 614 7919 Gynaecology Bookings Team- Frimley General bookings enquires 0300 613 4127 Gynaecology Bookings Team- Wexham General bookings enquires 0300 615 4502 Cancer Performance Manager and Oncology Service Manager - Frimley South General enquiries- Frimley 0300 613 1091 Cancer Performance Manager - Frimley North General enquiries- Wexham 0300 615 1521 Pharmacy - Medicines Information General enquiries- Cross site service e-mail enquiries to: fhft.medicines.information@nhs.net or contact 0300 613 4744 -
Process for Expediting Referrals
Process for expediting ‘new’ referrals/first appointment on clinical grounds
Following a clinical reassessment of the patient, the practice will email the relevant speciality email address (listed below) and include the following information:
- UBRN
- NHS Number
- Specialty
- Date of current appointment (if applicable)
- Attach clinical documentation giving clinical reasons for the referral needing to be expedited.
- Where an assessment or sight of the patient’s condition is essential (e.g. a lump or skin condition), please ensure this is carried out prior to expediting the request (and during the initial referral). Please make this clear on the referral or expediting request. Also where the sight of a patient’s condition is essential to triage to the most appropriate appointment type or management advice (e.g. dermatology) please attach a photo (where appropriate and feasible). Please see links below for guidance for GPs or patients taking photos in primary care using Accurx. These links can be found on DXS in the Frimley Health and Care / Dermatology Landing Page.
- GP guidance on how to request pics via AccuRx- - https://support.accurx.com/en/articles/3793046-how-to-send-a-message-that-a-patient-can-respond-to-with-text-or-photo
- Patient guidance on how to send pics via AccuRx- https://support.accurx.com/en/articles/3925716-my-clinician-has-asked-me-to-respond-to-a-text-send-them-a-photo
- FHFT admin staff will liaise with the relevant FHFT Clinician who will review and advise if the appointment needs to be brought forward and seek to support this if required. This should be communicated back to the GP practice. Please appreciate creating capacity is extremely challenging, but teams will discuss with their clinical teams and do everything they can to meet the needs of the patient.
Process for expediting follow-up patients (patients who are already under the care of FHFT)
If the patient makes contact with the trust explaining their clinical situation has changed and requires a sooner appointment/procedure, this should be escalated within FHFT to the relevant clinical speciality- They should not be directed back to primary care for expedition.
Full details can be found in the FHFT and Primary Care Collaborative working guide: fhft-and-primary-care-collaborative-working-reference-guide-2023.pdf
To expedite referrals Frimley Park (Frimley South)
Department
Email address
Allergy/Immunology
Antenatal
Antenatal / Diabetes / Endocrine joint
Cardiology
Cardiology (Rapid Access Angina)
Cardiology Clinic Investigations
fhft.noninvasivecardio.bookings@nhs.net Dermatology
Diabetes / Endocrine
ENT
Elderly Care
Endoscopy
Gastroenterology
General Surgery:
Breast
Colorectal
Upper GIHernias/Lumps and Bumps
Vascular
Urologyfhft.opdbookingsgeneralsurgeryurologyfph@nhs.net
Gynaecology
Gynaecology - Colposcopy
Haematology
Lipids
Nephrology
Neurology
Oncology
Ophthalmology
Orthopaedics
Orthotics / Surgical Appliances
OMFS
Physio / OT & Dietetics
Pain management
Paediatrics
Plastics
Post Covid
Respiratory
Rheumatology
Sleep Medicine
Stroke
Urology
Vascular
To expedite referrals Heatherwood and Wexham Park (Frimley North)
Department
Email Address
Allergy/Immunology
Antenatal
Antenatal / Diabetes / Endocrine joint
Cardiology
Cardiology Clinic Investigations
fhft.ciuwph@nhs.net Dermatology
Elderly Care
Endocrinology
Endoscopy
ENT
General surgery
Gastroenterology
Gynaecology
Gynaecology - Colposcopy
Haematology
Lipids
Nephrology
Neurology
OMFS
Oncology
Orthopaedics
Orthotics / Surgical Appliances
Paediatrics
Pain
Parapet - breast
Physiotherapy
Plastics
Post Covid
Respiratory
Rheumatology
Sleep Medicine
Stroke Rehab
Urology
Vascular
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Evidence-based interventions (EBI)
Frimley ICS Statement of intent re. EBIs
Evidence Based Interventions (EBI) is a nationally mandated programme which centres around value and patient outcomes. These goals align with our principles as an integrated system and reinforce the need for evidence based decision making which will reduce low value interventions to enable you to deliver high value to the right patients at the right time. As such the EBI workstream has the full endorsement from all partners at the ICS Elective steering board.
Locally aligned policies through the clinical policy implementation project are underway and changes taking effect on 1st June.
Please see further information about the changes in policies covering patient eligibility for all new referrals via NHS Frimley - Clinical policy alignment | Frimley Health and Care and more detailed information about each local policies by following the Policies and Application forms – NHS Frimley ICB – From 1st June 2024 – Clinical Policy Implementation Service (scwcsu.nhs.uk) link.
Related Links
September 2023- EBI FAQ Communication for GPs
AOMRC patient information leaflets on EBIs
Ref code
Evidence Based Interventions
Speciality
1A
Snoring Surgery (in the absence of obstructive sleep apnoea) Intervention for snoring (not OSA)
ENT
1B
Gynae
1C
T&O
1D
Pain and T&O
1E
Breast Surgery / General Surgery / Plastics
1F
Dermatology / Plastics
1G
ENT
1H
ENT
1I
General Surgery
1J
Gynae
1K
Ophthalmology
1L
T&O
1M
T&O / Plastics
1N
T&O / Plastics
1O
T&O / Plastics
1P
T&O / Plastics
1Q
General Surgery
2A
Diagnostic coronary angiography for low risk, stable chest pain
Cardiology
2AA
Radiology
2B
General Surgery
2BB
Radiology
2C
ENT
2CC
Urology
2D
ENT
2DD
Liver function creatinine kinase and lipid level tests (Lipid lowering therapy)
Primary care
2E
T&O
2EE
Haematology
2F
ED
2G
General Surgery
2H
Cystoscopy for men with uncomplicated lower urinary tract symptoms
Urology
2I
Surgical intervention for Benign Prostatic Hyperplasia (BPH)
Urology
2J
T&O
2K
T&O
2L
Cardiology
2M
Endoscopy
2N
Appropriate colonoscopy in management of hereditary colorectal cancer
Endoscopy
2O
Endoscopy
2P
General Surgery
2Q
General Surgery
2R
General Surgery
2S
T&O, Pain, Radiology
2T
T&O, Radiology
2U
T&O
2V
Vertebral augmentation (vertebroplasty or kyphoplasty) for painful osteoporotic vertebral fractures
T&O, Radiology
2W 1 & 2
Scans for shoulder pain and Image-guided injections for shoulder pain
T&O, Radiology
2X
T&O
2Y
T&O
2Z
Paediatric
3A
Breast surgery
3B
Optical coherence tomography (OCT) use in diabetic retinopathy referral
Ophthalmology
3C
Ophthalmology
3D
Ophthalmology
3E
Vascular
3F
Upper gastrointestinal surgery
3G
Angioplasty for PCI (percutaneous coronary intervention) in stable angina
Cardiology
3H
Urology
3I
Urology
3J
Paediatric / Urology
4A
Urology
4B
Urology
4C
Transurethral resection of bladder tumour (TURBT) single post instillation of mitomycin C (SPI-MMC)
Urology
-
FHFT Medical Secretaries/admin support e-mail addresses
To support our GP colleagues, Frimley Health NHS Foundation Trust have provided a list of clinical admin support for speciality service areas please see below.
Purpose: This is for non-urgent queries to support patients who are under the care of a clinician within Frimley Health.
To ensure your enquiry is managed as efficiently as possible please include the following information:
- Patient DOB and NHS/Hospital Number
- Name of the consultant that the patient is under
- Brief outline of the query
- Email address for response (if different from the sender)
IMPORTANT – these e-mail addresses are NOT for sending referrals and NOT to replace clinical advice offered via our A&G services. Please see below links for Routine and Urgent Advice.
- Urgent Advice Service Directory Lines: https://www.fhft.nhs.uk/gps/gp-centre/urgent-advice/
- Routine Advice Service Directory: https://www.fhft.nhs.uk/gps/gp-centre/routine-advice/
- SDEC Service Directory (including Ambulatory Emergency Care Unit): https://www.fhft.nhs.uk/gps/gp-centre/sdec-including-ambulatory-care/
Frimley Park Hospital
Clinical admin support e-mail address
Allergy / Immunology
Antenatal
Antenatal / Endocrine & Diabetes joint
Audiology
Cardiology / Cardiology Clinic Investigations
Cardiology (Rapid Access Angina)
Dermatology
Dietetics
Elderly Care
Emergency Department
Endocrine & Diabetes
Endoscopy
ENT
Gastroenterology
fhft.gastroenterologysecretariesfph@nhs.net
fhft.genmedblueteamfph@nhs.net (bookings)
General Surgery-Colorectal & Breast
General Surgery (Hernia - lumps and bumps)
Gynaecology
Gynaecology Colposcopy
Haematology
Lipids
Microbiology /Infection service
Nephrology
Neurology
OMFS
Oncology
Ophthalmology
Orthopaedics
Orthotics / Surgical Appliances
Paediatrics
Pain Service
Plastics
Physio / OT & Dietetics
Post Covid
Pre-Operative Assessment
Radiology
Respiratory
Rheumatology
Rheumatology- Blood Test results
Sleep Medicine
Stroke
Urology
Vascular
Heatherwood and Wexham
Speciality
e-mail address
Allergy / Immunology
Antenatal
Antenatal / Diabetes & Endocrine joint clinic
Cardiology / Cardiology Clinic Investigations
Cardiology Community Echo Service
Dermatology
Dietetics
Elderly Care
Emergency Department
Endocrinology
Endoscopy
ENT
Gastroenterology
fhft.gastroenterologysecretarieswph@nhs.net
fhft.genmedblueteamfph@nhs.net (bookings)
General Surgery
Gynaecology
Gynaecology Colposcopy
Haematology
Lipids
fhft.ChemPathLipidsSecretaries@nhs.net Microbiology /Infection service
fhft.infection@nhs.net Nephrology
Neurology
OMFS
Oncology
Orthopaedics
Orthotics / Surgical Appliances
Paediatrics
Pain
Parapet - Breast
Physiotherapy
Plastics
Post Covid
Pre-Operative Assessment (Heatherwood Hospital)
Pre-Operative Assessment (Wexham Park Hospital)
Radiology
Respiratory
Rheumatology
Sleep Medicine
Stroke rehab
Urology
Vascular
If you have been unable to contact the service using these email addresses above, please contact fhft.gpcommunications@nhs.net
-
Frimley Health Key Contacts
Ward contact details | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Requirement
Contact details
Urgent Clinical Advice
SDEC (Including Ambulatory Care)
www.fhft.nhs.uk/gps/gp-centre/sdec-including-ambulatory-care/
Routine Clinical Advice
Appointment booking support (including expediting guidance/Referral support)
Cancer 2ww support
Frimley Park - 0300 613 1091
Wexham Park - 0300 615 1521
2ww queries - Outpatient appointment updates/bookings
Frimley Park - 0300 613 4201
Wexham Park - 0300 614 7919
Radiology appointment / booking enquiries
For Frimley South facing GPs (referring into Frimley Park, Aldershot Centre for Health, Fleet or Farnham hospitals): 0300 613 4140, fhft.radiology.appt.authors@nhs.net
For Frimley North facing GPs (referring into Wexham, Heatherwood, St Marks, or King Edwards hospitals): 0300 615 3554,
- For MRI: fhft.radiologymrihwph@nhs.net
- For CT: fhft.radiologyctscanshwph@nhs.net
- For Ultrasound: fhft.radiologyusscanshwph@nhs.net
- For Private Patients: fhft.radiologyprivatepatientbookinghwph@nhs.net
Technical IT ICE/Epic Radiant - Radiology Support including personal login/user codes
BSPS ICE IT Team: fhft.iceepicsupport@nhs.net (monitored by BSPS / Frimley Epic IT team, from Monday – Friday, 9am – 5pm).
If urgent, please call BSPS ICE IT Team on: 0300 615 3411 (24/7)
Clinical radiology enquiries
· If you have any clinical concerns or questions, please contact:
- For Frimley North facing GP’s (referring into Wexham, Heatherwood, St Marks, or King Edwards hospitals) please email: fhft.radiology.secretarieshwph@nhs.net.
- For Frimley South facing GP’s (referring into Frimley Park, Aldershot Centre for Health, Fleet or Farnham hospitals) please email:
fhft.radiology.secretaries@nhs.net.BSPS Pathology Support (including ICE access)
Please find the relevant link within the Digital Interface support section: Epic EPR at Frimley Health | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Epic Care Link and My Frimley Health
Please find the relevant link within the Digital Interface support section: Epic EPR at Frimley Health | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Wards
www.fhft.nhs.uk/your-visit/get-in-touch-contact-us/ward-contact-details/
Pharmacy / Medicines Support
Frimley Health medicines information service for healthcare professionals: 0300 613 4744 (Mon-Fri 9-5.15)
Frimley Health medicines information service for patients: 0300 613 6751
Frimley Park dispensary: 0300 613 4727
Wexham Park dispensary: 0300 615 3285
Opening hours for both Frimley and Wexham Park - Monday to Friday: 9:00-19.00. Weekends: 9:30- 16:00. Outside of normal opening hours, an on-call pharmacist is available via switchboard.
PALS Team
Frimley Park Hospital
Wexham Park Hospital
Tel: 0300 613 6530
Email: fhft.palsfrimleypark@nhs.net
Tel: 0300 615 3365
Email: fhft.palswexhampark@nhs.net
FHFT GP Interface Development Support Team- Where you have been unable to contact the service or resolve a problem, we can assist with process and service enquiries. Including supporting the Quality Clinical Feedback team and CIC with thematic concerns requiring Improvement.
Email: fhft.GPcommunications@nhs.net
Managed by Susie Gasson and Tina SouthbyDXS - Content Related Query/Change to forms or pathways / Significant issues / Improvement ideas / Technical support
DXS Frimley ICS Team- Email: dxsfrimleyics@nhs.net
CSU Training Team (eRS and DXS) Any issues you may experience with connectivity or process around making a referral should continue to be raised with the CSU training team. Also if you need further DXS assistance on DXS or new staff need training
Email: Training.scwcsu@nhs.net
Medical Examiner
Frimley North: fhft.medicalexaminerswph@nhs.net
Mobile contact: 07584 114565
Frimley South: fhft.medicalexaminersfph@nhs.net
Mobile contact: 07770 731417
Bereavement Office
Frimley Park -
fph-tr.bereavementoffice@nhs.net
Wexham Park -
Frimley ICB Primary Care Contacts
Teams
Subjects/ queries they support
Contact detail
Finance Team
Premises claims (water, CQC, rates); Sickness, mat & pat claims and applications; Remittance queries; Unpaid invoices; Finance queries
Contracts Team
Contracts amendments; Special Allocation Scheme; Boundary changes; Partnership changes; Translation and Interpretation; Electronic Declaration (eDec); QOF; Mergers
Infection Prevention and Control Team
Infection Prevention and Control
Training Hub
Education Development and Training; Career Pathways; Apprenticeships
Locally Commissioned Services
LCSs
Quality Team
CQC; Patient complaints advice; Any Quality concerns
maryrose.cabildo1@nhs.net (South) e.woodward-stammers@nhs.net (North)
Primary care Team
Any queries that do not fit into the above categories
-
Clinical Feedback Process
The main purpose of clinical feedback is to provide an insight into quality and safety issues encountered by all services in the Frimley ICB and to facilitate learning and improvement.
This flow chart guides clinicians in primary and secondary care through the different routes to report clinical feedback:
Bucks
For clinical concerns relating to Patient’s in Buckinghamshire please discuss with your ICB Quality Team: bobicb-bucks.quality@nhs.net